Electronic Repair Technician in Frederick

Energy Jobline ZR; Frederick (MD); On-site; USD 36,000 - 56,000; Full time

Job summary

Techy Frederick in Frederick, MD is seeking a detail-oriented technician to repair smartphones, tablets, laptops, and computers. You will uphold quality standards, communicate repair progress to customers, and maintain organized workspaces while meeting productivity goals.

We value sales and customer service experience, flexible scheduling, and the ability to follow defined repair processes with minimal supervision.

Qualifications

• High school diploma required.
• Experience in sales or customer service is required.
• Must have repairs experience on cellphones, tablets, laptops, and computers (iPhone, Androids, Samsung, etc.).
• Able to work in a fast-paced environment and follow specified repair processes.

Responsibilities

• Provide timely and quality repairs on smartphones, tablets, laptops, and computers.
• Maintain proper inventory controls.
• Maintain high quality customer service and care.
• Promote and upsell additional products and electronic accessories.
• Meet key performance standards and productivity goals.
• Abide by company policies and procedures.
• Provide knowledgeable communication on repair updates to customers.
• Maintain a clean and organized workspace.
• Strive to improve skills and move up.

Skills

Attention to detail

Communication

Customer service

Sales

Fast-paced environment

Education

High school diploma

Tools

Repair tools

Job description

Job DescriptionJob Description

The role of a technician requires a high level of attention to detail, effective communication, and familiarity with technical tools. Candidates must be able to handle multiple projects, deliver work efforts that meet the highest quality standards, and be able to work with minimal supervision. In addition, you will be expected to:

ROLE AND RESPONSIBILITIES

• Provide timely and quality repairs on customer's smartphones, tablets, laptops andcomputers, etc.
• Maintain proper inventory controls
• Maintain high quality standards of customer service and care
• Promote and upsell additional products and electronic accessories
• Meet key performance standards and productivity goals
• Abide by company policies and procedures
• Provide knowledgeable and effective communication on repair process/updates to customers
• Maintain a clean and organized work space
• Strive to constantly improve skills and move up
• Demonstrate a high level of motivation
• Look for ways to improve business performance and enhance customer service experience

REQUIREMENTS

• High school diploma
• Sales / customer service experience required
• MUST have experience with all brands of cellphone, computer, and tablet repairs- including but not limited to: iPhone, androids, Samsung, etc.
• Ability to work in a fast paced environment with a positive attitude
• Ability to follow directions and specific process steps to ensure quality workmanship
• Excellent communication and organizational skills
• Ability to work a flexible schedule including nights, weekends, and holidays if needed

Company Description

At Techy Frederick we are a repair store for all kinds of devices including and not limited to phones, ipads/tablets. laptops, desktops, computers, gaming consoles, etc. We will be extending our services to smart home installations. We do trade in all types of devices too.

Company DescriptionAt Techy Frederick we are a repair store for all kinds of devices including and not limited to phones, ipads/tablets. laptops, desktops, computers, gaming consoles, etc. We do trade in all types of devices too.