Electronic Payments Product Manager

KeyCorp; Cleveland (OH); Hybrid; USD 80,000 - 150,000; Full time

Job summary

KeyCorp, within Commercial Payments of the Corporate Bank, seeks a Product Manager to support the end-to-end lifecycle of ACH & RTP products, ensuring compliance with Nacha rules and RTP across the enterprise. You will partner with technology, risk, compliance, and sales to address risk gaps and drive strategic initiatives.

You will communicate changes, prepare reviews, and train teams on product risks while collaborating with diverse stakeholders to advance Key’s payments strategy.

Qualifications

• Undergraduate degree required; MBA preferred or equivalent experience.
• Minimum 3 years of experience in financial services, risk management, or treasury/payments.
• AAP or AFPP preferred; strong payments risk background welcomed.
• Strong analytical, communication, and cross-functional collaboration skills.

Responsibilities

• Partner with technology, compliance, sales, risk, and operations on ACH & RTP risk questions.
• Strengthen control environment related to Nacha Rules and RTP operating rules.
• Ensure compliance with policies, risk, and regulatory standards for payments.
• Prepare internal/external communications for Nacha/RTP rule changes.
• Serve as first line of defense for adherence to ACH/RTP rules across the enterprise.
• Identify gaps in ACH/RTP policies and remediation plans with risk and first line.
• Ensure product policies meet legal, compliance, and audit standards.
• Develop business reviews, present findings, and recommendations to management.
• Deliver training on product risks to internal teams and clients.
• Support sales with product benefits and client discussions.
• Maintain product collateral and client communications for rollout.
• Potentially manage cross-channel product initiatives.
• Collaborate with risk and stakeholders to align ACH/RTP strategy.

Skills

Strategic thinking

Data-driven decisions

Payment risk

Stakeholder communication

Team collaboration

Entrepreneurial mindset

Opportunity identification

MS Office & SQL

Education

Undergraduate degree

MBA preferred

Tools

SQL

MS Office

Job description

Location

Location: 127 Public Square, Cleveland Ohio

Position Location Policy General Location: Cleveland, OH, Buffalo, NY, or Albany, NY required Hybrid Requirement (if within specific cities): If the selected candidate resides in Cleveland, OH, Buffalo, NY, or Albany, NY, or near a KeyBank office (non-branch location), they are expected to work on-site 3 days per week at the nearest location). This position is NOT eligible for employment visa (e.g., H-1B) sponsorship. Applicants must be currently authorized to work in the United Stated on a full-time basis.

Job Summary

This position is part of the Commercial Payments in KeyBank’s Corporate Bank. We provide our clients with best-in-class Treasury Services inclusive of payable and receivable solutions, Liquidity Solutions, Merchant Services, Corporate Cards, Foreign Exchange, and International Trade. The Product Manager provides support to the Sr. Core Treasury ACH & RTP Product Manager who owns the end-to-end product lifecycle— from strategy and design to delivery, performance, and ongoing optimization. In addition, this role will provide expertise in ensuring Key’s compliance with Nacha’s ACH Operating Rules & Guidelines and Real Time Payments (RTP) across the enterprise. The Product Manager will be responsible for identifying gaps in Key’s environment specific to ACH & RTP Operating rules for KeyBank as both the Originating Depository Financial Institution (ODFI) and Receiving Depository Financial Institution (RDFI). Product Manager will execute specific risk mitigation tasks and remediation plans for findings in partnership with business risk and first line of defense risk. As a key contributor on the team, this individual will also collaborate with other various stakeholders to accelerate progress towards Key’s strategic initiatives by demonstrating product expertise, risk management and socializing any changes to operating rules.

Core Responsibilities

• Partner with technology, compliance, sales, risk, and operations with ACH & RTP risk related questions
• Strengthening the control environment across Key related to ACH/Nacha Rules and RTP Operating Rules
• Ensure compliance with policies, risk, and regulatory standards related to payments.
• Execute internal and external communications for any changes to Nacha Rules or RTP Rules across the lines of business who are impacted.

ESSENTIAL JOB FUNCTIONS

• Function as first line of defense for KeyBank to ensure adherence to Nacha ACH Operating Rules and RTP Rules across enterprise.
• Identify and execute any internal findings / gaps related to ACH & RTP policies and procedures to support a best-in-class payable product offering, aligned with Key’s strategic initiatives.
• Ensure strict adherence with product policies and guidelines to meet all legal, compliance, and audit standards.
• Prepare business reviews to highlight findings and recommendations to management.
• Deliver training internally and externally to convey an understanding of the product’s risks.
• Support the sales force in selling the products and articulating the benefits to clients.
• Develop and maintain product collateral, internal procedures, client and market communications to support the sales and product rollout processes.
• May serve as a Project Manager on product-related initiatives across various channels.
• Partner with operational payment risk and first line of defense risk to lay out strategy across Key for adherence to ACH and RTP Payment Operating Rules.

REQUIRED QUALIFICATIONS

• Education Undergraduate degree required, MBA preferred, or equivalent work experience
• Work Experience Minimum 3 years of experience in financial services, risk management, or treasury management related to payments/money movement.
• Accredited ACH Professional (AAP) or 3 years of experience in ACH related operations or product and/or Accredited Faster Payment Professional (AFPP) preferred
• Skills Strategic thinking + execution
• Data-driven decision making: Excellent problem solving and quantitative skills.
• Payment Risk expertise: Understanding of Payment Products and segment needs through demonstrated portfolio management experience.
• Communication and stakeholder alignment: Demonstrated communication. Must be able to partner across lines of business and communicate effectively across risk and compliance stakeholders.
• An ability to champion change, influence others, and foster teamwork.
• Entrepreneurial Mindset.
• Ability to identify business opportunities, develop a strategic plan to capitalize on those opportunities, and tactically implement the plan.
• A team player with proven ability to build strong collaborative relationships with internal partners including finance, technology, operations, sales, marketing, legal, compliance, and other internal and external partners including vendors.
• Proficiency with Microsoft Office, data query, and reporting knowledge.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date

Job Posting Expiration Date: 10/13/2026

Equal Opportunity Employer

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

#LI-Hybrid KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.