Electronic Flight Bag (EFB) Technician

Planned Systems International, Inc.; Hurlburt Field (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

AD&D coverage

401(k) matching

Tuition reimbursement

Job summary

Planned Systems International (PSI) seeks an Electronic Flight Bag (EFB) Technician to join the Network/System Administration team supporting the AFSOC and AEMI program. You will maintain the AEMI Mobile Devices Manager and Mobile Content Manager used by all EFB users.

The role involves Tier 2 support, device deployment, reporting, and staff training, with emphasis on Workspace One and Apple Business Manager. DoD 8570/8140 IAT II certification and an active security clearance are required.

Qualifications

• Active Directory and Windows OS knowledge required.
• Experience supporting Windows-based PCs and applications.
• Experience with VMWare Workspace ONE to manage mobile devices (Android and iOS).
• Familiarity with other MDM platforms (MobileIron, Intune, BES, etc.) preferred.

Responsibilities

• Provide Tier 2 support for the AFSOC EFB program.
• Maintain AFSOC Mobile Device Manager (VMWare Workspace One).
• Create and maintain reports related to mobile devices.
• Provide training to Support Personnel on usage and management of mobile devices.

Skills

Active Directory

Windows OS knowledge

Device management

End-user support

Learning new applications

Tools

VMware Workspace ONE

Mobile Device Management (MDM) platforms

Job description

Overview

Planned Systems International (PSI) is an enterprise IT services company dedicated to designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. In this role, you’ll join a collaborative, innovative team supporting the Air Force Special Operations Command (AFSOC) and its global AFSOC Enhanced Mission Integration (AEMI) program.

PSI is seeking an Electronic Flight Bag (EFB) Technician to play a key role on the Network/System Administration team—responsible for maintaining the AEMI Mobile Devices Manager and Mobile Content Manager used by all AFSOC Electronic Flight Bag users.

Essential Functions and Job Responsibilities

• Provide Tier 2 support toAFSOCElectronic Flight Bag program.
• Maintain AFSOC Mobile Device Manager (VMWare Workspace One).
• Create andmaintainreports related to mobile devices.
• Provide training to Support Personnel on usage and management of mobile devices.
• Support acquisition, configuration, and deployment of mobile devices for AFSOC.
• Assist Help Desk and Tier 3 Engineers with device, connectivity, and application troubleshooting.
• Use Workspace One to deploy and manage applications for End User Devices.
• Manage Apple Business Manageraccount.
• Create, integrate, and test device and application workflows.
• Establish andmaintainprofessional business relationships withusers,and distributors.

Minimum Requirements

• Security Clearance: Active T3 investigation, with the ability to obtain and maintain necessary security clearances as required for access to classified information.
• Certification: DoD 8570/8140 IAT II (e.g., Security+ CE).
• Experience:
  • 2-4 years experience with VMWare Workspace One to manage Mobile Devices (Android and Apple).
  • Knowledge and experience with Active Directory and Windows OS (2012 / 2016).
  • Experience supporting MS Windows based computers and applications.
  • General knowledge of how different IT systems interact.
  • Ability to learn functions and troubleshooting of new Windows and Mobile-based Applications.
  • Experience with other MDM platforms (MobileIron, Intune, BES, etc.) is highly preferred.

Physical Demands

• Must be able to lift and carry up to 50 pounds independently as part of regular job duties.

Company Benefits

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

EEO Commitment

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing [e-mail], or by dialing 703-575-8400.