Electronic Banking Specialist

Municipal Employees Credit Union of Baltimore, Inc.; United States; Hybrid; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Coverage

401k with Employer Match

Tuition Assistance

Employee Assistance Program

Parking Discounts

Long Term Care Insurance

Job summary

Municipal Employees Credit Union of Baltimore, Inc. seeks an E Services Support Associate to provide first‑tier operational and technical assistance for online banking, bill pay, mobile banking, eStatements and other digital services.

You will monitor usage, run daily reports, troubleshoot issues, train staff and members on electronic banking features, and support system configuration and maintenance. This role is based at our downtown Baltimore headquarters with a 90‑day in‑office period

Qualifications

• High School Diploma required.
• Three+ years of customer service experience.
• Digital banking experience preferred.
• Project management experience preferred.

Responsibilities

• Troubleshoots and resolves member digital banking support needs.
• Process online banking, bill pay, and eStatements registrations.
• Review decisions and process online membership and deposit account applications.
• Monitor system performance via various reports and activities.
• Communicate with members regarding online activities; explain digital banking features.
• Collaborate with Electronic Banking Team to ensure efficient processes.

Skills

Customer service

Digital banking

Problem solving

Communication

Time management

Teamwork

Education

High school diploma

Job description

Company Summary

MECU is a not for profit financial institution committed to helping its members and community by offering high quality financial products and services MECUs success in empowering our members to improve their financial well being and live better dates back to 1936 We seek service oriented professionals that will be champions for our members treat everyone with respect find ways to assist our membersco workers and help our community be a better place to live WE NEVER COMPROMISE THE MEMBER EXPERIENCE our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition

Position Summary

With moderate supervision performs first tier operational and technical support for the E Services Department Responds to telephone secure messages and e mail inquiries Monitors product usage and systems operation This includes support with Online Banking Bill Pay Mobile Banking e Statements Mobile Deposits online account opening and other electronic services Pull daily reports to monitor system performance and monitor activities Resolve problems within given authority by troubleshooting issues Assists in systems configuration and maintenance Serve as a product expert for all electronic banking services Provide recommendations for updating department procedures and forms Helps in training staff and members on the features and benefits of all electronic banking services Position requires periodic written communication The individual in this role must be proactive in identifying the root cause of an issue to ensure appropriate support and resolution is provided

Work Location

This position is located at Corporate Headquarters in Downtown Baltimore Incumbent will be required to report in office for this role Upon completion of 90 days incumbent may work hybrid schedule

Education

High School Diploma Required General Education Degree GED in lieu of HS Diploma

Experience

Three 3 Years Customer Service Required Digital Banking Preferred Project Management Preferred

Essential Functions & Responsibilities

• Troubleshoots and resolves member digital banking support needs
• Process online banking business banking bill pay and eStatement registrations
• Review decision and process online membership and deposit account applications
• Review various reports to monitor various system performance and activities
• Contact members regarding their online activities; explain features and benefits of digital banking solutionsCollaborates with other Electronic Banking Team Members to ensure seamless team processes are adequate and efficient
• Complete daily file uploads and auditsThe individual in this role also supports other duties as needed or required

Competencies

• Technical Communication
• Problem Solving
• Time Management
• Teamwork
• FlexibilityAdaptability

Compensation

Salary Range per hour depending on experience and qualifications 1755 2546

Benefits

Benefits at MECU Credit Union At MECU we prioritize the well being and growth of our employees by offering a comprehensive benefits package that includes but not limited to Medical Dental and Vision Coverage Plans are available for both employees and their families to ensure comprehensive health coverage401k Plan with Employer Match Secure your financial future with our competitive 401k plan including an employer match to help you save more for retirementCompany Paid Insurance We provide company paid short term disability long term disability and life insurance to give you peace of mindTuition Assistance Continue your education and professional development with our tuition assistance programEmployee Assistance Program EAP Access confidential support for personal and professional challenges through our EAPParking Discounts Enjoy discounted parking to make commuting easierLong Term Care Insurance Prepare for the future with long term care coverage optionsTime Off Take advantage of annual sick leave sick and safe leave to recharge and maintain a healthy work life balanceJoin MECU and enjoy benefits that truly support you and your family

Physical Demands

While performing the duties of this position the successful candidate is regularly required to sit; use hands and fingers to handle objects tools keyboards or controls; talk and hear The employee is occasionally required to stand walk reach with hands and arms and stoop or kneel Must regularly lift andor move files and equipment up to 15 pounds and occasionally liftmove up to 25 pound objects Specific vision characteristics required by this position include close vision adjust focus and view a computer screen for extended periods of time Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions MECU of Baltimore Inc is an equal opportunityaffirmative action employer All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law MECU conducts credit bond and background checks