Electronic Banking Specialist

Municipal Employees Credit Union of Baltimore, Inc.; Baltimore (MD); On-site; USD 50,288,000 - 72,954,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) Plan with Employer Match

Tuition Assistance

Employee Assistance Program (EAP)

Job summary

Municipal Employees Credit Union of Baltimore seeks a results-focused E-Services Support Specialist to provide first-tier assistance for Online Banking, Bill Pay, Mobile Banking, and related services from our Downtown Baltimore location. The role blends technical troubleshooting with customer service to ensure a superior member experience.

Reporting with moderate supervision, you will respond to inquiries, monitor system usage, help train staff and members, and support process improvements while

Qualifications

• Three (3) years of customer service experience required.
• Digital banking experience preferred.
• Project management experience preferred.

Responsibilities

• Troubleshoots and resolves member digital banking support needs.
• Process online banking, business banking, bill pay, and eStatement registrations.
• Review, decision, and process online membership and deposit account applications.
• Review various reports to monitor system performance and activities.
• Explain features and benefits of digital banking to members.

Skills

Customer Service

Digital Banking

Project Management

Education

High School Diploma

GED

Job description

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Position Summary

With moderate supervision performs first tier operational and technical support for the E-Services Department. Responds to telephone, secure messages, and e-mail inquiries. Monitors product usage and systems operation. This includes support with Online Banking, Bill Pay, Mobile Banking, e-Statements, Mobile Deposits, online account opening and other electronic services. Pull daily reports to monitor system performance and monitor activities.

Resolve problems within given authority by troubleshooting issues. Assists in systems configuration and maintenance. Serve as a product expert for all electronic banking services. Provide recommendations for updating department procedures and forms. Helps in training staff and members on the features and benefits of all electronic banking services.

Position requires periodic written communication. The individual in this role must be proactive in identifying the root cause of an issue to ensure appropriate support and resolution is provided.

Work Location

This position is located at Corporate Headquarters in Downtown Baltimore. Incumbent will be required to report in office for this role. Upon completion of 90 days incumbent may work hybrid schedule.

Education

• High School Diploma – Required
• General Education Degree (GED) – in lieu of H.S. Diploma

Experience

• Three (3) Years – Customer Service - Required
• Digital Banking – Preferred
• Project Management - Preferred

Essential Functions & Responsibilities

• Troubleshoots and resolves member digital banking support needs.
• Process online banking, business banking, bill pay, and eStatement registrations.
• Review, decision, and process online membership and deposit account applications.
• Review various reports to monitor various system performance and activities.
• Contact members regarding their online activities; explain features and benefits of digital banking solutions.
• Collaborates with other Electronic Banking Team Members to ensure seamless team processes are adequate and efficient.
• Complete daily file uploads and audits.
• The individual in this role also supports other duties as needed or required.
• Technical
• Communication
• Problem Solving
• Time Management
• Teamwork
• Flexibility

Compensation

Salary Range per hour, depending on experience and qualifications

• $17.55 - $25.46

Benefits at MECU Credit Union

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:

• Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
• 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
• Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
• Tuition Assistance: Continue your education and professional development with our tuition assistance program.
• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
• Parking Discounts: Enjoy discounted parking to make commuting easier.
• Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
• Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

Join MECU and enjoy benefits that truly support you and your family.

Physical Demands

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel.

Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks.