Electromechanical Field Service Technician

Pregis-3; Nashville (TN); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company car

Job summary

Rock Entertainment Group seeks an Electromechanical Field Service Technician to install, repair, and maintain Pregis Packaging and Sharp Systems equipment. The role involves remote work with daily travel within North America and a focus on preventative maintenance, demonstrations, and customer training.

You will liaise with customers and internal teams, manage documentation, and ensure adherence to policies while traveling across an assigned territory.

Qualifications

• Associate’s degree or equivalent from 2-year college (preferred).
• At least 5 years of related experience and/or training (preferred).
• Mechanical assembly skills and ability to read blueprints/manuals/electrical schematics.
• Strong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude.
• Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels.
• Ability to work successfully with little to no direct supervision.
• Effective time management and cost control skills.
• A clean driving record is required (company car is provided).
• Availability to travel daily Monday to Friday within an assigned territory.
• Ability to occasionally lift or move up to 50lbs.
• Familiarity with Microsoft Office applications.
• Walking extended distances.
• Standing for extended times up to 75% of the day.
• This role requires up to 50% travel.

Responsibilities

• Deliver in-field support and optimize material delivery systems.
• Implement preventive maintenance schedules, including machine tracking and monitoring of equipment and material utilization.
• Conduct hands-on demonstrations of Pregis systems and delivered end-user training on operational procedures and preventative maintenance.
• Troubleshot film, consumable, and machinery issues while generating detailed quality control reports.
• Ensure timely and thorough completion of all service-related documentation.
• Perform thorough system inspections and advises clients on proactive measures to reduce unplanned outages and maintain workflow continuity.
• Functions as the primary technical resource for assigned products, providing expert-level troubleshooting and maintaining up-to-date knowledge of product operations and applications.
• Maintains accuracy and completeness in the preparation of all required documentation.
• Maintains inventory control for parts and tools and ensures thorough documentation and reporting of completed service work.
• Executes debugging and correction of operating procedures and mentors others in troubleshooting methodologies.
• Coordinates and facilitates field testing of new products, updates, and change orders, analyzing equipment performance and delivering comprehensive reports and documentation.
• Maintains precise and current records for all co-managed parts and tool inventories.
• Consistently adheres to full compliance with established financial and operational policies and procedures.
• Available to travel upon request to provide support at other service locations across North America.
• Supports and develops Field Services staff through problem-solving collaboration and may oversee assigned customer or account portfolios.

Skills

Mechanical troubleshooting

Blueprints reading

Communication skills

Time management

Customer engagement

Self supervision

Driving / valid license

Physical lift capability

Education

Associate’s degree or equivalent from 2-year college

Tools

Microsoft Office

Job description

Electromechanical Field Service Technician

Location: Greater Nashville

Job Summary

Reporting to the Field Services Manager, the Field Service Technician’s primary function is the installation, repair,maintenanceand management of both Pregis Packaging and Sharp Systems/Equipment, with predominate focus on Pregis Packaging equipment. In addition toassistingwith the equipment needs of their customers, it is the responsibility of Pregis Field Service Technicians to effectively communicate with Pregis Systems Administrators, Regional and Account Managers, and customers about technical and non-technical informationregardingtheir equipment.

Job Location

Fully remote and based out of your assigned Territory or Regional area. Daily local travel Monday to Friday to customer sites. Overtime asrequired.
This individual must reside in the greater Nashville area.

Job Responsibilities

• Deliver in-field support andoptimizematerial delivery systems.

• Implement comprehensive preventive maintenance schedules, including machine tracking and monitoring of equipment and materialutilization.

• Conduct hands-on demonstrations of Pregis systems anddeliveredend-user training on operational procedures and preventative maintenance.

• Troubleshot film, consumable, and machinery issues while generating detailed quality control reports.

• Ensuretimelyand thorough completion of all service-related documentation

• Perform thorough system inspections andadvisesclients on proactive measures to reduce unplanned outages andmaintainworkflow continuity.

• Functions as the primary technical resource for assigned products, providing expert-level troubleshooting andmaintainingup-to-date knowledge of product operations and applications.

• Maintains accuracy and completeness in the preparation of all required documentation.

• Maintains inventory control for parts and tools and ensures thorough documentation and reporting of completed service work.

• Executes debugging and correction of operating procedures andmentorsothers in troubleshooting methodologies.

• Coordinates andfacilitatesfield testing of new products, updates, and change orders, analyzing equipment performance and delivering comprehensive reports and documentation.

• Maintains precise and current records for all co-managed parts andtoolinventories.

• Consistently adheres to full compliance with established financial and operational policies and procedures.

• Available to travel upon request to provide support at other service locations across North America.

• Supports and develops Field Services staff through problem-solving collaboration and may oversee assigned customer or account portfolios.

Experience and Skills

• Associate’s degree or equivalent from 2-year college (preferred)

• At least 5 years of related experience and/or training (preferred)

• Mechanical assembly skills and ability to read blueprints/manuals/electrical schematics

• Strong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude

• Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels

• Ability to work successfully with little to no direct supervision

• Effective time management and cost control skills

• A clean driving record isrequired(company car is provided)

• Availability to travel daily Monday to Friday withinan assignedterritory

• Ability to occasionally lift or move up to 50lbs

• Familiarity with Microsoft Office applications.

• Walking extended distances

• Standing for extended times up to 75% of the day

• This rolerequires up to 50% travel.

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