Electro-Mechanical Tech Support Engineer

Synerfac Technical Staffing; New Columbia (PA); On-site; USD 34,000 - 48,000; Full time

Job summary

Synerfac Technical Staffing is hiring an Electro-Mechanical Technical Support Specialist for New Columbia, Pennsylvania. This role provides remote troubleshooting assistance and coordinates service requirements for electrical, mechanical, HVAC, and controls-related equipment used in industrial ovens, furnaces, and environmental test chambers.

You will work with field service engineers, investigate problems, identify solutions, document technical findings, and help drive equipment upgrades while

Qualifications

• Trade school education, an Associate's degree in a technical discipline, or an equivalent combination of education, training, and hands-on experience.
• Strong electrical background through formal training and/or practical experience.
• Ability to read and interpret electrical schematics, ladder diagrams, mechanical drawings, and related technical documentation.
• Working knowledge of PLC controls, AC/DC circuitry, and three-phase electrical systems, including both high- and low-voltage applications.
• HVAC experience or a fundamental understanding of refrigeration systems, components, and operating cycles is preferred.
• Ability to troubleshoot electrical and refrigeration-related systems using technical documentation and diagnostic information.
• Strong problem-solving skills with the ability to evaluate information from multiple sources and determine practical solutions to technical problems.
• Comfortable communicating technical information to customers and field service personnel by phone, email, and other service communication platforms.
• Strong customer service and interpersonal skills with a professional and approachable communication style.

Responsibilities

• Serve as a primary technical resource for customers and field service technicians by providing timely troubleshooting assistance and product support through phone, email, and service ticketing systems.
• Investigate equipment issues by gathering information from customers, field personnel, and internal resources to determine appropriate corrective actions.
• Assist with identifying service requirements, necessary replacement parts, and scope-of-work details for the creation of accurate aftermarket service orders.
• Coordinate with field service engineers and internal departments to troubleshoot equipment problems and determine root causes of failures.
• Support customers and field personnel with technical service questions while maintaining clear and professional communication throughout the troubleshooting process.
• Document technical findings, corrective actions, and service-related information to help improve equipment reliability and future service efforts.
• Identify opportunities for equipment upgrades, retrofits, and additional services based on customer needs and existing equipment conditions.
• Communicate technical information clearly to customers and internal personnel, helping ensure that service recommendations and next steps are understood.
• Manage multiple technical support requests and service-related priorities in a fast-paced environment while meeting established deadlines.
• Collaborate with other departments to identify recurring technical issues and provide information that may contribute to product, service, or process improvements.

Skills

Electrical schematics reading

PLC controls

HVAC knowledge

Customer service

Technical communication

Microsoft Office

Education

Trade school or Associate's degree in technical discipline

Tools

BPCS/AS400

Job description

Synerfac Technical Staffing is hiring an Electro-Mechanical Technical Support Specialist for New Columbia, Pennsylvania. This role provides remote troubleshooting assistance and coordinates service requirements for electrical, mechanical, HVAC, and controls-related equipment used in industrial ovens, furnaces, and environmental test chambers.

You will work with field service engineers, investigate problems, identify solutions, document technical findings, and help drive equipment upgrades while