Electro-Mechanical Controls Engineer (Automation Engineer Lead Analyst) - Express Scripts

Express Scripts Pharmacy Benefit Services; New Castle (DE); Hybrid; USD 52,000 - 87,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Life insurance

Job summary

The Cigna Group is seeking a Pharmacy Automation Engineer Lead Analyst to maintain and advance highly automated filling and packaging technologies that support critical pharmacy operations. You will mentor others, lead troubleshooting, and drive reliability and continuous improvement across complex systems.

This role requires hands-on technical expertise, collaboration with cross-functional teams, and participation in on-call rotations.

Qualifications

• 2+ years maintaining automated industrial equipment or similar production systems.
• Experience troubleshooting PLC-controlled systems and field devices.
• Experience using CMMS like Maximo to document maintenance.
• Ability to work outside normal hours and participate in on-call rotation.

Responsibilities

• Maximize performance, reliability, and uptime of automated production equipment.
• Lead troubleshooting for electrical, mechanical, PLC, and computer-controlled systems.
• Identify root causes and implement improvements.
• Drive continuous improvement to MTBF and production capacity.
• Support installation, validation, and upgrades of automation equipment.
• Execute engineering change controls and document changes.
• Monitor systems with diagnostics and reporting tools.
• Collaborate with cross-functional teams and vendors.
• Train and mentor team members.
• Participate in on-call rotation.

Skills

PLC troubleshooting

Electrical schematics

Preventive maintenance

CMMS/Maximo

Root cause analysis

Cross-functional collaboration

On-call availability

Problem solving

Education

Associate or Bachelor in Industrial Maintenance/Automation/Mechatronics

Tools

Maximo CMMS

Job description

Help Us Build the Future of Pharmacy Automation

Are you energized by solving complex technical challenges and improving highly automated systems? Join a team that keeps critical pharmacy operations running while driving innovation, reliability, and continuous improvement. As a Pharmacy Automation Engineer Lead Analyst, you will play a key role in maintaining and advancing sophisticated pharmaceutical filling and packaging technologies that help deliver medications accurately and efficiently. This is an opportunity to combine hands‑on technical expertise with strategic thinking while mentoring others and influencing the future of pharmacy automation.

Responsibilities

• Maximize the performance, reliability, and uptime of highly automated pharmacy production equipment through preventive, corrective, and emergency maintenance activities.
• Lead troubleshooting efforts for complex electrical, mechanical, pneumatic, PLC, and computer‑controlled systems to quickly resolve issues and minimize operational disruption.
• Identify root causes of recurring equipment failures and implement sustainable solutions that improve system reliability and operational efficiency.
• Drive continuous improvement initiatives that enhance equipment performance, increase Mean Time Between Failures (MTBF), and optimize production capabilities.
• Support installation, validation, expansion, and upgrade projects for automation equipment and related systems.
• Execute engineering change controls and equipment modifications that improve safety, quality, reliability, and productivity.
• Monitor automated systems using diagnostics, inspections, and performance reporting tools to proactively identify and address equipment risks.
• Utilize computerized maintenance management systems (CMMS/Maximo) to document work, track equipment history, manage maintenance activities, and support data‑driven decision making.
• Collaborate with cross‑functional teams, vendors, and engineering partners to improve automation processes and implement technical solutions.
• Train, mentor, and support the development of team members by sharing technical expertise and best practices.
• Participate in an on‑call rotation and provide responsive support for operational needs.

Required Qualifications

• Minimum 2 years of experience maintaining, troubleshooting, or supporting automated industrial equipment, manufacturing systems, or electromechanical systems.
• Experience troubleshooting PLC‑controlled equipment, field devices, I/O systems, mechanical systems, and pneumatic systems.
• Working knowledge of electrical schematics, mechanical drawings, and industrial troubleshooting techniques.
• Experience performing preventive, predictive, corrective, and emergency maintenance activities.
• Experience using CMMS platforms such as Maximo to document and manage maintenance activities.
• Ability to diagnose and resolve complex equipment issues in a high‑volume production environment.
• Strong problem‑solving, communication, and collaboration skills.
• Ability to occasionally work outside normal shift hours, including weekends, to support operational needs.
• Ability to participate in an on‑call support rotation.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Industrial Maintenance, Engineering Technology, Automation, Mechatronics, or a related technical field.
• Experience supporting pharmaceutical, healthcare, packaging, distribution, or other highly regulated manufacturing environments.
• Experience with automated filling, packaging, conveyor, robotics, or material handling systems.
• Experience implementing equipment upgrades, engineering changes, and continuous improvement initiatives.
• Experience mentoring technicians, engineers, or other technical team members.

Shift:

Monday‑Friday, 9:00 PM - 5:00 PM

This role offers the opportunity to make a direct impact on pharmacy operations while developing your technical expertise, influencing automation strategy, and helping shape the future of healthcare delivery.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 38 - 63 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health‑related benefits including medical, vision, dental, and well‑being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.