Electricity Collections Specialist

Burnett Specialists Staffing | Recruiting; Houston (TX); On-site; USD 26,174 - 27,552; Full time

Job summary

A leading staffing agency in Houston is looking for a dependable Collections Representative to manage outstanding payments for a retail electricity client. The role involves reviewing bills, communicating with customers about overdue accounts, and resolving payment discrepancies. Applicants should have 2-3 years of call center collections experience and strong negotiation skills. The position offers a base pay range of $19.00/hr - $20.00/hr and is full-time.

Qualifications

• 2-3 years of call center collections experience preferred.
• Proven experience in collections, preferably in the utility sector.
• Knowledge of relevant laws and regulations governing collections practices.

Responsibilities

• Review and process electricity bills for accuracy.
• Monitor customer accounts for overdue payments.
• Negotiate payment arrangements with customers facing financial difficulties.

Skills

Call center collections experience

Negotiation skills

Communication skills

Problem-solving skills

Customer service skills

Education

High school diploma or equivalent

Tools

Billing systems

Customer relationship management software

Job description

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