Electrical Service Supervisor

Southland Industries; Pflugerville (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Training & development opportunities

Career advancement pathways

Wellness resources

Job summary

Southland Industries is seeking a Service Supervisor to lead a team of service technicians in commercial trades, equipment, components, and systems. You will guide daily field activities, ensure safety and quality, and support quotes and maintenance contracts.

Responsibilities include supervising technicians, coordinating with account managers, reviewing tickets, and mentoring staff to meet business goals. The role requires a strong communication, organizational, and problem-solving skill set,

Qualifications

• High school diploma or GED required.
• OSHA-30 certification within 6 months of hire preferred.
• 5 years of experience in service maintenance/repair in mechanical industry.
• Trade/technical training preferred.
• Knowledge of business/industry practices and standards.
• Proficient verbal and written communication.
• Strong organizational and problem-solving skills.
• Basic Microsoft Office skills.

Responsibilities

• Direct and supervise a team of service technicians in delivery and financial performance of service agreements, repairs, and time & material work.
• Communicate work responsibilities and standards to the team and ensure policy adherence.
• Provide technical guidance to technicians as needed.
• Assist with service quotes and estimates to support sales and growth.
• Review tickets and field paperwork; ensure accurate descriptions and proper time application; resolve issues with technicians.
• Coordinate with account managers to understand customer scope before assuming responsibility for repairs or maintenance contracts.
• Monitor work quality, cost estimates, and customer expectations; ensure satisfaction.
• Manage supplies and equipment for technicians on projects; visit sites to verify work quality and customer satisfaction.
• Investigate customer complaints and implement corrective actions; escalate when needed; ensure safety and regulatory compliance.
• Support development of technician skills; coordinate with Service Operations Manager to develop training curriculum.
• Perform additional assignments as needed.

Skills

Verbal communication

Written communication

Organizational skills

Problem-solving

Education

High school diploma or GED

OSHA-30 certification

Trade/technical training program

Tools

Microsoft Office

Job description

Position Summary

Supervises a team of service technicians in the safe and efficient service of commercial industry trades, equipment, components & systems.

Position Details

• Directs and supervises assigned service technicians in the overall delivery and financial performance of a book of business - made up of Service Agreements, Quoted Repairs and T&M (Time & Material) Work.
• Clearly communicates work responsibilities and accountabilities and ensures adherence to policies, procedures, and standards.
• Provides technical support and guidance to technicians as needed.
• Assists with service quotes and estimates to support sales and growth initiatives.
• Reviews service tickets and other field paperwork. Assures time is correctly applied and descriptions of work are accurate and appropriate. Addresses and resolves any issues with technician.
• Coordinates with account managers to discuss and fully understand customer scope of service prior to assuming responsibility for quoted repairs or new maintenance contracts.
• Monitors work performed to ensure quality of work, cost estimates and customer expectations are met.
• Manages the selection, ordering and delivery of supplies and equipment for technicians on assigned projects.
• Makes periodic visits to work sites. Ensure customers are satisfied with work performed. Evaluates technician performance and ensure compliance to safety standards.
• Investigates customer complaints to help remedy the situation and promptly implement corrective measures as required. Escalates problem to next level of management when necessary.
• Ensures technicians adhere to all legal, regulatory compliance, safety and risk management policies and procedures. Promotes safe working behaviors.
• Supports the development of technical skills and knowledge of the technicians. Coordinate with Service Operations Manager to develop technician training curriculum as needed.
• Perform additional assignments as requested/needed.

Qualifications

• High school degree or GED
• 5 years of experience performing service maintenance and repair work within the mechanical industry
• OSHA-30 certification (if not currently certified, must be obtained within six (6) months from date of hire
• Successful completion of a trade/technical training program preferred
• Working knowledge of business/industry practices, processes and standards
• Proficient verbal and written communication skills
• Good organizational and problem-solving skills
• Basic Microsoft Office skills and other related business application

Benefits

As a 100% employee-owned company, we are committed to supporting the well-being of our employees and their families.

For positions covered by a collective bargaining agreement (CBA), wages and benefits—including health and welfare, retirement, paid time off, and other provisions—are determined in accordance with the applicable local union agreement.

In addition to union-provided benefits, employees may have access to company-sponsored programs such as:

• Training and professional development opportunities
• Company-supported career advancement and apprenticeship pathways
• Wellness resources and employee support programs

Please note that specific benefits and eligibility may vary based on union affiliation, location, and the terms of the applicable CBA.

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation.

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment.

All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

Contingent Employment

All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.