Electrical Service Manager

Hunt Electric Corporation; Duluth (MN); Hybrid; USD 107,008 - 136,192; Full time

Benefits offered by this job

100% employer‑paid health, dental, and vision insurance

Flexible hybrid work schedule

Generous paid time off

401(k) plan with matching contributions

Employee Stock Ownership Plan (ESOP)

Job summary

Hunt Electric Corporation is seeking a Service Manager to lead the Service Department, focusing on exceptional service delivery and customer satisfaction. This position involves managing technicians, coordinating service operations, and fostering client relationships to enhance overall reputation and growth.

The ideal candidate will have a Bachelor’s degree in electrical engineering, a minimum of 5 years in service or project management, and strong leadership skills. A flexible hybrid work schedule and comprehensive benefits are offered.

Qualifications

• Minimum 5 years of experience in a service or project management role within the electrical contracting industry.
• Ability to manage multiple priorities in a fast‑paced environment.
• Excellent communication skills.

Responsibilities

• Manage and mentor a team of service project managers and technicians.
• Coordinate and oversee service activities and ensure efficient scheduling.
• Develop and maintain strong relationships with clients.

Skills

Leadership skills

Customer service abilities

Service management software proficiency

Knowledge of electrical systems

Education

Bachelor’s degree in electrical engineering or Business Administration

Job description

Job Description Summary

The Service Manager will lead the Service Department, ensuring exceptional service delivery and customer satisfaction. This role involves managing service technicians, coordinating service operations, and fostering strong client relationships to enhance the company’s reputation and growth.

Responsibilities

• Manage and mentor a team of service project managers, estimators, and technicians. Provide training, conduct performance evaluations, and ensure high-quality service.
• Coordinate and oversee all service activities, ensuring efficient scheduling and timely completion of electrical service requests.
• Work with the internal Operations team to establish service accounts with completed projects.
• Develop and maintain strong relationships with clients, addressing service inquiries and resolving issues to ensure satisfaction.
• Manage service estimator to ensure timely bids and efficient turnaround of pricing.
• Collaborate with BD & PreCon team to maintain presence with existing customers and track new opportunities.
• Ensure all service work adheres to industry standards and safety regulations.
• Identify and implement process improvements in service delivery to enhance efficiency.
• Manage inventory of service parts and equipment, ensuring availability and cost control.
• Plan fleet (service trucks) and future growth.
• Prepare and present performance reports, including metrics on response times, customer feedback, and financial outcomes.

Qualifications and Education Requirements

• Bachelor’s degree in electrical engineering, Business Administration, or related field preferred.
• Minimum 5 years of experience in a service or project management role within the electrical contracting industry.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proficiency in service management software and tools.
• In‑depth knowledge of electrical systems and safety standards.

Physical Requirements

The role operates in a professional office environment. Requires use of standard office equipment, lifting files, occasional lifting up to 10 pounds, standing, bending, kneeling, reaching, stooping, or crouching.

Pay Range

$107,008.00 – $136,192.00 annual salary, determined by skills, qualifications, experience, and location.

Benefits

• 100% employer‑paid health, dental, and vision insurance.
• Flexible hybrid work schedule.
• Generous paid time off.
• 401(k) plan with matching contributions.
• Employee Stock Ownership Plan (ESOP).

Equal Employment Opportunity Statement

Hunt Electric Corporation and affiliates are equal opportunity employers and afford equal opportunity to all qualified applicants for consideration in all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other status protected under local, state, or federal laws. Hunt Electric Corporation participates in E‑Verify.