Electrical Service Apprentice

Happy Hiller; Knoxville, Northern (TN, KY); On-site; USD 42,000 - 60,000; Full time

Job summary

Hiller Plumbing Heating Cooling and Electrical in Knoxville, TN is seeking an Electrician Helper to support electrical service delivery with a focus on safety, customer care, and quality workmanship. You will assist with inspections, repairs, documentation, and on-site tasks, contributing to our high standards of service.

The role requires a HS diploma or GED, a valid driver’s license, and a willingness to learn. Prior trade experience helps, but is not mandatory.

Qualifications

• A High School diploma or general education degree (GED) required.
• One to three years’ experience preferred but not required in installation, maintenance, and troubleshooting and correcting diverse electrical service issues.
• A valid driver’s license and approved to drive by Company’s insurance carrier.
• Must be highly organized with good attention to detail and follow through.
• Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
• Excellent customer service skills with desire to exceed customer expectations.
• Team player working in a team environment.
• Must be able to use a computer tablet, smart phone and read a map or follow GPS.

Responsibilities

• Create a positive customer experience.
• Assist in performing a thorough and accurate electrical inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet.
• Assist in completing all electrical repairs and replacements to applicable code.
• Assist in the completion of all required documentation on services and collects, records, and delivers fees to office administration.
• Transport materials and tools to the job site and provide proper accounting of assigned tools.
• Keep truck clean, stocked and accurately inventoried.
• Follow state and local laws and regulations and adhere to local building codes.
• Assist in preparing a detailed finding report with pictures for the Team Lead to discuss with the customer.
• Present repair options to include cost using the options sheet.
• Assist in recording all material used or consumed on the job for job costing and replenishing.
• Understand when to issue a “Lock Out/Tag Out” tag and the required follow-up steps.
• Protect customer's home from damage while working and leave customer's home cleaner than when you arrived.
• Inform a team lead/supervisor/manager if the customer does not have electrical service before leaving the call.
• Informs team lead/manager or team leader of any safety issues.
• Perform other duties as assigned.

Skills

Driver's license

Customer service

Team player

Attention to detail

Blueprint reading

Education

High School Diploma or GED

Tools

Tablets

Job description

Our Mission

Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.

Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.

WHY Join Hiller

At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.

Here are even more reasons to join the Happy Hiller Team!

• Our Family Owned & Care Culture
• OUR VALUES
• Healthy Work/Life Balance
• Established Career Paths
• Advancement Opportunities
• Year-round work – NO LAYOFFS
• 401k Plan w/ Company Match
• Employee Referral Program
• Regular Performance Reviews
• Paid Training in our state-of-the-art facility

Benefits

• Medical, Dental & Vision insurance
• Long and Short-term disability
• Company paid $50,000 life insurance
• Company paid vacation
• Paid holidays
• Medical Flex Spending accounts – Family care

Position Summary:

To assist in achievement of the company’s strategic objective and annual goals through the delivery of exceptional service and support reflective of Hiller Plumbing Heating Cooling and Electrical (the Company) vision, mission, purpose, and values.

Responsibilities:

• Create a positive customer experience.
• Assist in performing a thorough and accurate electrical inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet.
• Assist in completing all electrical repairs and replacements to applicable code.
• Assist in the completion of all required documentation on services and collects, records, and delivers fees to office administration.
• Transport materials and tools to the job site and provide proper accounting of assigned tools.
• Keep truck clean, stocked and accurately inventoried.
• Follow state and local laws and regulations and adhere to local building codes.
• Assist in preparing a detailed finding report with pictures for the Team Lead to discuss with the customer.
• Present repair options to include cost using the options sheet.
• Assist in recording all material used or consumed on the job for job costing and replenishing.
• Understand when to issue a “Lock Out/Tag Out” tag and the required follow-up steps.
• Protect customer\'s home from damage while working and leave customer\'s home cleaner than when you arrived.
• Inform a team lead/supervisor/manager if the customer does not have electrical service before leaving the call.
• Informs team lead/manager or team leader of any safety issues.
• Perform other duties as assigned.

Position Requirements:

• Pursuing State Electrical License preferred.
• A High School diploma or general education degree (GED) required.
• One to three years’ experience preferred but not required in installation, maintenance, and troubleshooting and correcting diverse electrical service issues.
• A valid driver’s license and approved to drive by Company’s insurance carrier.
• Must be highly organized with good attention to detail and follow through.
• Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
• Excellent customer service skills with desire to exceed customer expectations.
• Team player working in a team environment.
• Must be able to use a computer tablet, smart phone and read a map or follow GPS.

Requirements:

• Work in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow) at least 50% of the time.
• Climb ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. Often works in tight spaces such as attics and/or crawlspaces.
• Able to lift 50 pounds with ability to push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices).
• Occasionally work from heights up to 15 feet above ground.
• Able to carry 24-foot extension ladder alone and/or 40-foot extension ladder with a fellow co-worker on most jobs.
• Have good visual acuity.

Position Specific Standards:

• Willing to attend training class to advance his/her skill.
• Willing to work hours outside of normal work schedule, when needed.
• Maintain confidentially on all private, sensitive, and proprietary business issues and concerns.

We sincerely thank all applicants in advance for submitting their interest in this position.

Hiller is an EEOC employer.

Applicants will be required to undergo pre-employment drug screens and background checks.