Electrical Quality Specialist (Engineer)

BlackBerry Inc.; Richmond (VA); On-site; USD 59,000 - 94,000; Full time

Benefits offered by this job

Health insurance

401k

Paid holidays

Life insurance

Job summary

ABB in Richmond, VA is seeking a Customer Electrical Quality Specialist (Engineer) to resolve customer complaints, analyze defects, and provide actionable solutions for PDU, STS, and UPS products used in data centers.

The role requires a Bachelor's in Electrical/Electronics engineering, 2+ years in manufacturing or quality control, hands-on testing with electrical gear, ability to read schematics, familiarity with Lean/Six Sigma, and willingness to visit customer sites to support containment and

Qualifications

• Bachelor degree in Electrical or Electronics engineering or related discipline; minimum 2 years in manufacturing or quality control.
• Hands-on experience with transformers, PDUs, STSs, and UPS products; testing and servicing electrical distribution and control systems.
• Ability to read schematics of electrical equipment and PCBAs; familiarity with test equipment like power supplies, multimeters.

Responsibilities

• Resolve customer complaints and analyze defects using 8D/Analysis reports.
• Visit customer sites to provide technical support and gather product performance insights.
• Lead continuous improvement projects to enhance product quality and efficiency.
• Ensure adherence to electrical safety standards; collaborate with field service teams and process quality engineers.

Skills

Electrical testing

Root cause analysis

Customer support

Field service collaboration

Safety standards

Education

Bachelor's degree in Electrical/Electronics engineering

Tools

Power Apps

Power BI

Oscilloscopes

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Customer Quality Lead__The work model for the role is: Onsite, Richmond, VAYour role and responsibilities:As a customer Electrical Quality Specialist (Engineer), you will play a pivotal role in enhancing customer satisfaction by resolving complaints, analyzing defects, and providing actionable solutions. You will focus on ensuring the quality of Power Distribution Units (PDU), Static Transfer Switches (STS), and Uninterruptible Power Supplies (UPS) for data centers and critical power applications. This is a unique opportunity to contribute to ABB's commitment to delivering high-quality products and services in a dynamic and fast-paced environment.You will be mainly accountable for:Ensure adherence to electrical safety standards while working on equipment, prioritizing both personal and team safety; Work closely with field service teams and process quality engineers to implement both containment and corrective actions swiftly and effectively.Analyze defective products returned by customers and prepare detailed 8D/Analysis reports, communicating findings and solutions directly to customers; Visit customer sites as required to resolve complaints, provide technical support, and gather first-hand insights into product performance.Visit customer sites to proactively address potential issues, gather feedback, and strengthen customer relationships; Follow up with service teams to collect defective materials, perform root cause analysis, and drive continuous improvement in products and processes.Lead and participate in continuous improvement projects aimed at enhancing product quality and operational efficiency; Uphold ABB’s core values of safety and integrity, taking ownership of your actions and demonstrating care for your colleagues and the business.Qualifications for the role:Bachelor degree in Electrical or Electronics engineering or a related discipline PLUS minimum 2 years experience in a manufacturing or quality control environment.Hands-on experience with transformers, PDUs, STSs, and UPS products. Proficiency in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, a plus.Ability to read and interpret schematics of electrical equipment and printed circuit board assemblies (PCBAs).Skilled in using electrical and electronics test equipment such as power supplies, multimeters, oscilloscopes, and power analyzers.Familiarity with Lean, Six Sigma, PPS and other process improvement methodologies is highly desirable.Knowledge of industry standards such as UL1561, NEMA ST-20, IEEE C57.12.01, IEEE C57.12.91, DOE 2016, UL891, and CSA C22.2 is an added advantage.Hands-on experience with Power Apps, Power Automate, or Power BI is preferred.Candidates must already have work authorization that would permit them to work for ABB in the US.More about usABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.Why ABB?What's in it for youWe empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurancePaid Parental LeaveEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $58,500 and $93,600 annually.#LI-onsite#ABBCareers#RunwithABB#RunwhatrunstheworldBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.