Electrical Product Support Engineer
Southwire Company
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Benefits offered by this job
Job summary
Southwire Company, LLC is a leading wire and cable producer with a broad product range and a commitment to innovative solutions. The position focuses on observing engineering processes across operations, production, construction, and maintenance to improve efficiency and compliance with standards.
The role involves coordinating with sales and engineering teams, performing routine checks, and identifying opportunities for preventive maintenance and product support enhancements to ensure customer
Qualifications
- Minimum Education: High School Diploma required.
- Experience: 5-7 years in related role.
- Preferred: Associate's Degree in a technical field.
Responsibilities
- Administers product support requests and ensures timely resolutions for technical issues.
- Communicates with customers and cross-functional teams to understand issues and provide actionable solutions.
- Monitors product performance and feedback to identify recurring issues and drive improvements.
- Interprets customer concerns, analyzes specifications and manuals to offer troubleshooting guidance.
- Maintains detailed records of customer interactions, issues, and resolutions.
Skills
Education
Tools
Job description
Southwire Company, LLC is a leading wire and cable producer with a broad product range and a commitment to innovative solutions. The position focuses on observing engineering processes across operations, production, construction, and maintenance to improve efficiency and compliance with standards.
The role involves coordinating with sales and engineering teams, performing routine checks, and identifying opportunities for preventive maintenance and product support enhancements to ensure customer
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