Electrical Field Service Technician

HavocAI; North Kingstown (RI); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) matching

Unlimited PTO

Equity

Work from home stipend

Global Entry

Parental leave

Wellness stipend

Job summary

HavocAI in Rhode Island is seeking an Electrical Field Service Technician to support deployment, integration, maintenance, and sustainment of the USV fleet. You will diagnose issues across electrical, mechanical, and communications subsystems and perform repairs to keep vehicles mission-ready for testing and deployments.

The role is onsite at Quonset, RI with 50–75% travel within the U.S. and occasional international assignments; strong hands-on skills, problem solving, and clear communication

Qualifications

• 5+ years in field service for complex electromechanical systems.
• Hands-on electrical troubleshooting across wiring, power, and components.
• Experience with mechanical assembly and system integration.
• Comfortable working on vessels in maritime environments.
• Experience using electrical test equipment (oscilloscope, multimeter, hi-pot, serial analyzers).
• Ability to read electrical drawings, wiring diagrams, and schematics.
• Ability to learn software-based diagnostic tools and troubleshooting utilities.
• Strong problem-solving and the ability to work independently in fast-moving environments.
• Excellent communication and collaboration with engineers, operators, and customers.
• Willingness to travel 50–75% and to obtain/maintain a Secret clearance.
• Associate/Bachelor’s degree in Engineering Technology or related field; military/relevant experience considered.

Responsibilities

• Deploy to customer sites to provide hands-on technical support for USVs and related systems.
• Diagnose and troubleshoot electrical, mechanical, and communications issues in field and controlled environments.
• Perform preventative and corrective maintenance, component replacement, and system modifications to keep vehicles ready.
• Identify root causes quickly and implement practical solutions during time-sensitive operations.
• Collaborate with engineering to develop corrective actions based on field findings.
• Support vehicle systems integration and installation/configuration of components and sensors.
• Assist with sea trials, acceptance testing, and demonstrations.
• Record test results, identify issues, and provide feedback to engineering.
• Verify repairs through functional testing before returning vehicles to operation.

Skills

Field service

Electrical troubleshooting

Mechanical assembly

Vessel operations

Test equipment

Wiring diagrams

Software diagnostics

Problem-solving

Communication

Travel readiness

Security clearance readiness

Education

Engineering Technology or E/E/M degree

Equivalent military/relevant experience

Tools

Oscilloscope

Multimeter

Hi-pot tester

Serial analyzer

CAD SolidWorks

Jira/Confluence

Job description

About Us:

Havoc connects assets, enabling them to share information, adapt in real time, and continue operating even when communications are disrupted or denied. Havoc optimizes mission performance and minimizes human risk.

Havoc was founded in 2024 and headquartered in Providence, Rhode Island. Learn more at Havoc: All-Domain Collaborative Autonomy .

About the Role

We are seeking an Electrical Field Service Technician to support the deployment, integration, maintenance, and sustainment of HavocAI’s uncrewed surface vessel (USV) fleet.

This is a highly hands‑on role for someone who thrives in fast-paced, dynamic field environments and is comfortable troubleshooting complex systems under real‑world conditions. You will work across electrical, mechanical, communications, and integrated vehicle systems to diagnose issues, perform repairs and upgrades, and ensure our vehicles remain operationally ready for testing, demonstrations, and customer deployments.

You’ll work closely with engineering, operations, and customer teams to identify problems, implement solutions, and translate lessons from the field into improvements across the fleet. Success in this role requires strong technical judgment, resourcefulness, attention to detail, and the ability to solve problems independently when timelines are tight and conditions are constantly changing.

This position is based onsite at our Quonset, Rhode Island facility when not traveling and requires approximately 50–75% travel, primarily within the United States with international travel as mission needs require.

Key Responsibilities

Field Operations & Technical Support

• Deploy to customer sites, test ranges, demonstrations, and other operational locations to provide hands‑on technical support for USVs and associated systems.

• Diagnose and troubleshoot electrical, mechanical, communications, and integrated system issues in both controlled and field environments.

• Perform preventative and corrective maintenance, component replacement, repairs, and system modifications to maintain vehicle readiness.

• Work quickly and independently to identify root causes and implement practical solutions during time‑sensitive field operations.

• Partner with engineering teams to develop immediate corrective actions and longer‑term solutions based on field findings.

Systems Integration & Testing

• Support vehicle systems integration, including the installation and configuration of electrical components, communications equipment, sensors, and other subsystems.

• Install hardware modifications, system upgrades, and software updates on deployed and production vehicles.

• Support sea trials, acceptance testing, demonstrations, and other vehicle test events.

• Capture test results, identify system issues, and provide actionable feedback to engineering teams.

• Verify repairs and modifications through functional testing before returning vehicles to operational use.

Deployment Readiness & Sustainment

• Prepare vehicles, tools, equipment, spare parts, and supporting hardware for deployments and field operations.

• Maintain service records, maintenance histories, configuration changes, inventory, and field activity reports.

• Help establish repeatable maintenance and sustainment practices as the fleet grows.

• Identify recurring field issues and work cross‑functionally to improve reliability, maintainability, and serviceability.

Customer & Documentation Support

• Represent HavocAI professionally while working directly with customers, partners, and operators in the field.

• Provide responsive, solutions‑oriented technical support in demanding and rapidly changing environments.

• Create and maintain accurate documentation for maintenance actions, repairs, upgrades, and system changes.

• Develop and update user manuals, maintenance procedures, troubleshooting documentation, and service guides.

Qualifications

• 5+ years of experience in field service, maintenance, systems integration, or technical support involving complex electromechanical systems.

• Strong hands‑on electrical troubleshooting skills, including experience diagnosing wiring, power, communications, and component‑level system issues.

• Experience with mechanical assembly, electrical wiring, component installation, and systems integration.

• Comfortable working on and around vessels in maritime environments.

• Experience using electrical and diagnostic test equipment, including oscilloscopes, multimeters, hi‑pot testers, serial communications analyzers, and similar tools.

• Ability to read and interpret electrical drawings, wiring diagrams, PCB schematics, technical drawings, and maintenance documentation.

• Ability to learn and use software‑based diagnostic and maintenance tools, including basic scripts, commands, and troubleshooting utilities.

• Strong problem‑solving skills and the ability to operate independently with limited direction in fast‑moving environments.

• Excellent communication skills and the ability to collaborate effectively with engineers, operators, customers, and other stakeholders.

• Willingness and ability to travel approximately 50–75%, including multi‑day or multi‑week domestic and potential international assignments.

• U.S. citizenship and ability to obtain and maintain a Secret Security Clearance.

• Associate’s or Bachelor’s degree in Engineering Technology, Electrical Engineering, Mechanical Engineering, or a related discipline; equivalent military or relevant industry experience will also be considered.

Preferred Qualifications

• Experience supporting maritime, aerospace, defense, robotics, or autonomous systems.

• Experience with electrical power distribution, battery systems, electric propulsion, and internal combustion engine (ICE) propulsion systems.

• Previous experience supporting DoD customers, military exercises, test events, or operational environments.

• Experience with configuration management and maintaining detailed service and maintenance records.

• Demonstrated ability to adapt quickly as hardware, software, operational requirements, and field conditions evolve.

• Familiarity with CAD tools, particularly SolidWorks.

• Experience with Microsoft Office, SharePoint, Confluence, and Jira.

Location & Travel

• Based onsite at Quonset, Rhode Island when not deployed.

• Approximately 50–75% travel based on program and customer requirements.

• Travel will primarily be within the United States, with international assignments as needed.

• Field assignments may include maritime environments, test ranges, customer sites, and other operational locations.

Compensation & Benefits

• Target base salary: $110,000–$125,000.

• Eligible to participate in the company bonus program.

• Eligible for equity.

Benefits:

• 100% Employer paid Health, Dental and Vision Insurance for you and your families

• Life Insurance (Employer Paid)

• Ability to participate in the companies 401k program (Matching)

• Unlimited PTO policy with an enforced 2 week minimum

• Equity Package

• Work / Home Office Stipend

• Global Entry

• 16 Week Paid Parental Leave

• Monthly Health and Wellness Stipend

Our Values:

• Innovation: We are driven to break new ground. Every day presents an opportunity to challenge the status quo, think boldly, and deliver advanced solutions that transform the future of defense technology.

• Integrity: We hold ourselves to the highest ethical standards, ensuring transparency, accountability, and trust in all our actions and partnerships.

• Mission-Driven: We are focused on achieving impactful outcomes that align with our core mission—protecting lives through innovation.

• Forward-Leaning: We continuously seek out new opportunities and remain at the forefront of technological advancements. We embrace change and anticipate the challenges of tomorrow with confidence and creativity.

• Ownership of All Tasks: At HavocAI, no problem is too complex or too trivial. We believe that greatness comes from tackling the hardest challenges, but also in handling the smallest, sometimes thankless, tasks with the same level of commitment and care.

• Servant Leadership: We lead by serving others, whether it’s supporting our employees, partners, or the broader community. Empowering those around us is key to achieving long‑term success and making a lasting impact.

HavocAI is an Equal Opportunity Employer and is committed to creating an inclusive and diverse workplace. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other legally protected status.