Electrical/Electronic Quality & Reliability Engineer

HTC Global Services; Wayne (PA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Group Health (Medical, Dental, and Vis

Paid Time Off

Paid Holidays

401(k) matching

Group Life and Disability insurance

Professional Development opportunities

Wellness programs

A variety of other perks

Job summary

HTC Global Services is seeking an Electrical/Electronic Quality & Reliability Engineer to improve vehicle quality and reliability. You will analyze electrical hardware, transmission controls, and interior switches to drive corrective actions and support program launches.

Responsibilities include resolving customer-critical issues, analyzing warranty data, coordinating with dealerships and suppliers, and leading plant trials with a focus on quality, cost, and supplier improvements.

Qualifications

• Bachelor's degree in engineering or similar field.
• 3+ years of experience in automotive quality/reliability.
• Six Sigma Black Belt or Green Belt certification.
• Experience solving problems with 8D and 5 Whys.
• Ability to read electrical schematics and drawings.
• Experience troubleshooting and root-cause analysis.

Responsibilities

• Drive corrective actions for customer quality concerns from warranty and escalations.
• Own resolution of customer-critical issues and reduce warranty concerns.
• Analyze warranty claims and coordinate with dealerships and suppliers.
• Categorize claims and track improvements using Quality tools.
• Develop and manage SIMPSN/plant quality projects.
• Lead plant trials focused on quality, cost, and supplier improvements.
• Use DET and FDRS tools for vehicle triage and containment actions.
• Collaborate with supplier technical teams and internal QA groups.

Skills

Structured problem-solving (8D, 5 Whys

Reading electrical schematics

Education

Bachelor's degree

Six Sigma Black Belt or Green Belt certification

Tools

DET

FDRS

Job description

Electrical/Electronic Quality & Reliability Engineer

Overview / Summary

The Electrical/Electronic Quality & Reliability Engineer will focus on vehicle quality and reliability, with responsibility for analyzing and improving quality concerns related to electrical hardware, transmission controls, and interior switches. The role will drive corrective actions, support problem‑solving activities, collaborate with quality and supplier teams, and contribute to vehicle quality improvements and program launches.

Key Responsibilities

• Drive interim and permanent corrective actions for customer quality concerns from warranty, executive escalations, social media, technical hotlines, and other quality sources.
• Own the resolution of customer‑critical issues and support efforts to reduce warranty concerns.
• Analyze warranty claims, including reviewing claims, contacting dealerships, using connected vehicle data, and supporting parts return and analysis.
• Categorize claims and track improvement actions using Quality AI IRIS/SIMPSN.
• Develop, manage, and own SIMPSN projects to document quality improvements for the vehicle line.
• Coordinate containment support with quality teams and Functional Quality Reviews.
• Use internal and external quality data to develop interim and permanent corrective actions for in‑plant and warranty concerns.
• Support Variability Reduction Team activities for relevant subsystems.
• Partner with supplier technical assistance engineers and suppliers on supplier quality issues.
• Identify and deliver current‑model design projects with leadership support.
• Initiate and support WERS concerns and alerts related to design changes and plant trials.
• Maintain clear and consistent communication with supervisors and peers while managing changing daily and weekly priorities.
• Collaborate with quality counterparts on shared issue identification and containment.
• Lead plant trials focused on quality, cost, and supplier improvements.
• Support resolution of stop‑ship/build issues, campaigns, quality issues, ergonomic issues, and First Time Through issues.
• Participate in daily quality meetings, biweekly team report‑outs, and monthly vehicle quality reviews.
• Support major and minor program launches.
• Use DET and FDRS tools to assist with vehicle triage.
• Apply Six Sigma methodologies to drive structured problem‑solving using 8D and 5 Whys.
• Troubleshoot electrical issues by reading electrical schematics and drawings.

Required Qualifications

• Bachelor's degree.
• 3+ years of experience.
• Six Sigma Black Belt or Green Belt certification.
• Experience driving structured problem‑solving using 8D and 5 Whys.
• Ability to read electrical schematics and drawings.
• Experience with troubleshooting and problem‑solving.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high‑performing teams driving success together. You’ll have long‑term opportunities to grow your career and develop skills in the latest emerging technologies.

Benefits

• Group Health (Medical, Dental, and Vision)
• Paid Time Off
• Paid Holidays
• 401(k) matching
• Group Life and Disability insurance
• Professional Development opportunities
• Wellness programs
• A variety of other perks

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.