Electrical Digital Service Representative

Faith Technologies, Inc.; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

The role requires hands-on electrical and technical skills, the ability to interpret schematics, and strong communication to support customers and internal teams. Travel up to 50% is expected, with a flexible schedule and opportunities for career growth.

Qualifications

• High School Diploma or GED is required.
• Technical degree in Electrical Engineering, Computer Science, Software Engineering or related field preferred.
• Completion of an electrical apprenticeship (8,000 hours) preferred.

Responsibilities

• Contributes to field service project coordination and execution on customer site (end of life, modernization, upgrade).
• Supports Level 2–4 field service reps and client personnel in testing of electrical equipment.
• Interprets blueprints, specifications, reporting and quality requirements.
• Documents test reports and service summaries for customers.
• Creates documentation and electronic reference material to support field service reps.
• Performs site assessment and installs, commissions, maintains, and troubleshoots equipment (Eaton, ABB, Schneider, etc.).
• Troubleshoots complex technical issues and communicates with Project Coordinator to ensure schedule.
• Experience with Building Management Systems (BMS) and Power Monitoring Systems (PMS).
• Uses CAD software for equipment modifications and design support.
• Builds rapport with clients and addresses concerns in a timely manner.

Skills

Electrical start-up experience

Troubleshooting

Customer service

Documentation

Education

High School Diploma or GED

Technical degree in Electrical Engineering, Computer Science, Software Engineering or related field

Electrical apprenticeship (8,000 hours) completed

Tools

CAD software

Job description

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And – as “one of the Healthiest 100 Workplaces in America” – is focused on the mind/body/soul of team members through our Culture of Care.

Field Service Engineer

The Field Service Engineer provides onsite new product start-up, maintenance and troubleshooting services. They create and manage a project plan to prepare the site for product installation such as, but not limited to, facility modifications, and IT networking. In addition, the Field Service Engineer will work with IT departments at customer sites for proper equipment networking, providing technical support in product service, product training and applications, along with consults with product support and other engineering personnel to determine solutions to complex problems in system operation. They implement modifications by providing software updates, installation and testing support. A key part of the role is to develop and maintain ongoing customer relationships regarding all aspects of equipment functionality and software related concerns.

Minimum Requirements

• Education: High School Diploma or GED.
• Desired Education: Technical degree in Electrical Engineering, Computer Science, Software Engineering or related field.
• Experience: Special Technical Training, Electrical start-up and testing experience including: circuit breakers, transformers, switchgear, VFDs, PLCs, and capacitor banks.
• Completion of an electrical apprenticeship (8,000 hours) preferred.
• Valid state driver’s license and satisfactory driving record is required.
• Travel: 50%.
• Work Schedule: This position works between the hours of 6 am to 6 pm, Monday through Friday, but may vary and can include, but is not limited to nights, weekends, and holidays. Ability to work a flexible schedule is necessary.

Key Responsibilities

• Contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, etc.).
• Provides support to Level 2, level 3 and level 4 FSRs and client personal as it pertains to Testing of electrical equipment.
• Interprets blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements.
• Documents all required information for each site including test reports and service summary to customers.
• Responsible for creating documentation and electronic reference material to support the Field Service Representatives.
• Performs site assessment as well as install, commission, maintain, and troubleshoot various equipment (Eaton, ABB, Schneider, etc.).
• Proven ability to troubleshoot complex technical issues.
• Communicate with Project Coordinator to ensure smooth execution of schedule.
• Experience with BMS (Building Management System).
• Experience with PMS (Power Monitoring System).
• Knowledge of specific industrial automation systems.
• Experience with data center equipment.
• Proficiency in using computer-aided (CAD) software.
• Ability to build rapport with clients and address concerns in a timely manner.
• Assists in the development of design modifications and software updates.
• Performs other related duties as required and assigned.

How Does FTI Give YOU the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future. Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success. FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here.

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled. Employment is contingent upon successfully passing a background and drug test.

Faith Technologies Incorporated™ (FTI) is a dynamic organization comprised of construction, engineering, manufacturing and renewable energy experts. We create success for our partners and team members through innovation and expertise, rethinking how energy is designed, applied and consumed and providing solutions that go beyond the ideas of today. Our organization is intentionally structured to create comprehensive efficiencies, deep expertise and continuous innovation, bringing together the strengths of our brands under the unified market presence of FTI. For more information, visit faithtechinc.com.

FTI participates in E-Verify; please review the E-Verify Participation and Department of Justice, Immigrant and Employee Rights Section (IER) Right to Work posters to review your legal rights and protections as a prospective employee: E-Verify Participation Poster (English/Spanish) IER Right-to-Work Poster (English/Spanish).