Electrical Counter Sales Specialist

Shepherd Electric Supply; Frederick (MD); On-site; USD 28,000 - 40,000; Full time

Job summary

Shepherd Electric Supply is seeking a Counter Sales Representative to serve customers at the hardware store counter. You will identify parts, provide quotes, process orders, and ensure accurate transactions to protect revenue and grow loyalty. This role emphasizes reliability, product knowledge, and excellent customer service.

Experience in the electrical industry, basic computer skills, and the Eclipse system familiarity are valued. Bilingual Spanish skills are a plus.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of experience in the electrical industry preferred; attitude and reliability matter more than years.
• Proficiency in computer usage; familiarity with Eclipse software is a plus.
• Bilingual (Spanish) proficiency is a plus.
• Physical ability to stand, walk, bend, stoop, climb ladders, and lift items up to 70 lbs.

Responsibilities

• Assist walk-in and call-in customers with part identification, product selection, and order processing.
• Provide accurate quotes and follow through to close — no dropped handoffs.
• Build strong customer relationships that bring contractors and facility managers back by name.
• Represent Shepherd professionally in every interaction — appearance, conduct, and communication.
• Identify upsell and cross-sell opportunities that serve the customer’s project needs, not just the immediate order.

Skills

Attention to detail

Reliability

Team orientation

Spanish language ability

Education

High school diploma or equivalent

Tools

Eclipse

Job description

Shepherd Electric Supply is seeking a Counter Sales Representative to serve customers at the hardware store counter. You will identify parts, provide quotes, process orders, and ensure accurate transactions to protect revenue and grow loyalty. This role emphasizes reliability, product knowledge, and excellent customer service.

Experience in the electrical industry, basic computer skills, and the Eclipse system familiarity are valued. Bilingual Spanish skills are a plus.