Electrical Application Engineer

NCW; Indianapolis (IN); On-site; USD 70,000 - 110,000; Full time

Job summary

NCW in Indianapolis, IN seeks an Applications Engineer to bridge product management and customer satisfaction, delivering technical expertise for successful implementation of our products.

You'll support external customers and internal teams, maintain deep product knowledge, conduct testing, manage RMAs, and collaborate with cross-functional teams to drive quality and improvements.

Qualifications

• A technical diploma related to electrical.
• An engineering degree is a plus.
• Strong technical and analytical skills.
• Excellent communication and interpersonal skills.
• Problem-solving ability and attention to detail.
• 2D and 3D AutoCAD is a plus.
• Customer-focused mindset.
• Ability to work independently and as part of a team.

Responsibilities

• Provide technical support to customers and internal teams, addressing inquiries, troubleshooting issues, and resolving technical challenges related to the company's products and applications.
• Collaborate with customers and internal stakeholders to understand their specific requirements and offer tailored solutions to meet their needs.
• Maintain strong customer relationships, including internal customers, by ensuring timely and effective communication.
• Develop and maintain an in-depth understanding of the company's products, including their features, capabilities, and applications.
• Stay updated on product updates, enhancements, and new releases to provide accurate and relevant information to customers.
• Conduct testing and validation of the company's products in various real-world applications to ensure their performance and reliability.
• Analyze test results and provide feedback to the product development team for continuous improvement.
• Receive and review customer requests for product returns, verifying eligibility and compliance with company policies.
• Coordinate the RMA process, including issuing RMA numbers, preparing return labels, and tracking returned products promptly.
• Work closely with customers and internal teams to resolve issues and address return-related inquiries promptly.
• Inspect returned products to determine their condition and compliance with return policies.
• Collaborate with product managers to assess product defects and ensure that returned items meet quality standards.
• Communicate findings to relevant departments for further action, such as product improvements or customer notifications.
• Generate reports on return trends, reasons for returns, and product defects to provide insights for product improvement and customer satisfaction enhancement.
• Maintain detailed documentation of the RMA process, including records of returned products and communications with customers and suppliers.
• Utilize MS tools such as Teams to communicate the RMA Process status and store documentation.
• Create and maintain technical documentation, including application notes, user guides, white papers and troubleshooting guides, to assist customers in using the products effectively.
• Prepare reports and documentation for internal use to share insights and findings from customer interactions.
• Collaborate closely with cross-functional teams, including sales, marketing, and product development, to align customer requirements with product development efforts.
• Act as a technical liaison between customers and internal teams, ensuring clear communication and coordination.
• Conduct training sessions, webinars, boot camps and workshops for customers to educate them on using the company's products and their applications properly.
• Provide training to internal teams to enhance their technical understanding of customer needs.
• Gather feedback from customers regarding product performance, usability, and features.
• Use customer feedback to contribute to product improvement and development roadmaps.
• Analyze complex technical problems and develop innovative solutions to address them.
• Troubleshoot technical issues and work towards their resolution in a timely manner.
• Ensure that products comply with industry standards, regulations, and quality standards.
• Assist in quality assurance processes and provide input for product certification.
• Stay current with industry trends, emerging technologies, and best practices to maintain technical expertise.

Skills

Technical skills

Analytical skills

Communication skills

Interpersonal skills

Problem-solving

Attention to detail

Customer focus

Teamwork

Independence

Education

Electrical diploma

Engineering degree (preferred)

Tools

AutoCAD

Job description

Job Description

Job Description

Roles and Responsibilities – Applications Engineer

Position Overview:

An Applications Engineer is crucial in bridging the gap between product management and customer satisfaction. This role involves working closely with both internal teams and external customers to understand application requirements, provide technical support, and ensure that the company's products meet customer needs. Applications Engineers are responsible for delivering technical expertise and solutions that enable the successful implementation and utilization of the company's products.

Success in this role also depends on following our core values. These core values are the foundation of our culture and guide our actions, decisions, and interactions. They encompass principles such as integrity, collaboration, and customer focus, essential for fostering a positive and productive work environment.

Responsibilities:

Customer Support:

Provide technical support to both external customers and internal teams, addressing inquiries, troubleshooting issues, and resolving technical challenges related to the company's products and applications.

Collaborate with customers and internal stakeholders to understand their specific requirements and offer tailored solutions to meet their needs.

Maintain strong customer relationships, including internal customers, by ensuring timely and effective communication. Keep internal teams informed as developments occur rather than later stages to enhance collaboration and problem-solving efficiency.

Idea

Product Knowledge:

Develop and maintain an in-depth understanding of the company's products, including their features, capabilities, and applications.

Stay updated on product updates, enhancements, and new releases to provide accurate and relevant information to customers.

Application Testing and Validation:

Conduct testing and validation of the company's products in various real-world applications to ensure their performance and reliability.

Analyze test results and provide feedback to the product development team for continuous improvement.

RMA Processing:

Receive and review customer requests for product returns, verifying eligibility and compliance with company policies.

Coordinate the RMA process, including issuing RMA numbers, preparing return labels, and tracking returned products promptly.

Work closely with customers and internal teams to resolve issues and address return-related inquiries promptly.

Quality Control:

Inspect returned products to determine their condition and compliance with return policies.

Collaborate with product managers to assess product defects and ensure that returned items meet quality standards.

Communicate findings to relevant departments for further action, such as product improvements or customer notifications.

Reporting and Documentation:

Generate reports on return trends, reasons for returns, and product defects to provide insights for product improvement and customer satisfaction enhancement.

Maintain detailed documentation of the RMA process, including records of returned products and communications with customers and suppliers.

Utilize MS tools such as Teams to communicate the RMA Process status and store documentation.

Technical Documentation:

Create and maintain technical documentation, including application notes, user guides, white papers and troubleshooting guides, to assist customers in using the products effectively.

Prepare reports and documentation for internal use to share insights and findings from customer interactions.

Collaboration:

Collaborate closely with cross-functional teams, including sales, marketing, and product development, to align customer requirements with product development efforts.

Act as a technical liaison between customers and internal teams, ensuring clear communication and coordination.

Training and Education:

Conduct training sessions, webinars, boot camps and workshops for customers to educate them on using the company's products and their applications properly.

Provide training to internal teams to enhance their technical understanding of customer needs.

Feedback and Improvement:

Gather feedback from customers regarding product performance, usability, and features.

Use customer feedback to contribute to product improvement and development roadmaps.

Problem Solving:

Analyze complex technical problems and develop innovative solutions to address them.

Troubleshoot technical issues and work towards their resolution in a timely manner.

Compliance and Quality Assurance:

Ensure that products comply with industry standards, regulations, and quality standards.

Assist in quality assurance processes and provide input for product certification.

Continuous Learning:

Stay current with industry trends, emerging technologies, and best practices to maintain technical expertise.

Qualifications:

A technical diploma related to electrical. An engineering degree is a plus.

Strong technical and analytical skills.

Excellent communication and interpersonal skills.

Problem-solving ability and attention to detail.

2D and 3D AutoCAD is a plus.

Customer-focused mindset.

Ability to work independently and as part of a team.