Electric Vehicle Technical Service Support

Waev; Anaheim (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading electric mobility manufacturer is seeking a Technical Service Support to provide comprehensive technical assistance to dealers and customers. Responsibilities include managing technical service cases, troubleshooting vehicle issues, and ensuring customer satisfaction through effective communication. Ideal candidates will be automotive technicians or engineers with strong customer interaction skills. The position is on-site in Anaheim, California, and offers a salary of $70,000 to $90,000 per year.

Qualifications

• Experience in vehicle troubleshooting and repairs.
• Natural inclination towards customer interaction.
• Hands-on automotive troubleshooting experience.

Responsibilities

• Manage and process technical service cases from initiation to resolution.
• Reproduce and troubleshoot technical issues on the actual vehicle.
• Conduct follow-up communication with dealers and customers.

Skills

Vehicle troubleshooting and repairs

Excellent communication skills

Multitasking

Customer-focused

Education

Automotive service technician or Mechanical/Electrical Engineer

Job description

Waev Inc. is an electric mobility OEM founded in 2021 to manufacture, distribute, market, and support the GEM, Taylor-Dunn and Tiger brands. GEM was the first commercially-produced, street-legal low-speed vehicle in the United States. GEMs shuttle people and goods across city centers, residential communities, government campuses, colleges and universities, and other micro-environments. Founded in 1949, Taylor-Dunn burden carriers, personnel carriers, and stockchasers have been trusted solutions in a broad range of commercial environments and provide premium reliability, safety features, and all-electric efficiency for industrial grade applications. Tiger heavy-duty tow tractors have been towing cargo, baggage, parcel, and other equipment in ground support applications since 1981. Waev's headquarters and factory are located in Anaheim, California.

Job Summary

Waev Inc is seeking a Technical Service Support to join our dynamic Technical Service team. The Technical Service Support provides comprehensive technical support to our dealers and customers. The role will involve troubleshooting over email and on the phone, and sometimes in person, case management, processing, follow-up, reporting, and internal coordination to ensure efficient and effective resolution of technical issues.

Essential Duties & Responsibilities

• Manage and process technical service cases from initiation to resolution, ensuring all necessary information is accurately recorded and tracked.
• Reproduce and troubleshoot technical issues on the actual vehicle.
• Conduct follow-up communication with dealers and customers via phone and email to gather additional information, provide updates, and ensure customer satisfaction.
• Assist in the development and implementation of process improvements to enhance the efficiency and effectiveness of technical service operations.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Manage customer accounts, including updating contact information and processing service requests.
• Collaborate with cross-functional teams to ensure timely resolution of customer issues.
• Identify opportunities for process improvements and provide feedback to the management team.
• Stay updated on product features, updates, and industry trends to better assist customers.

Education And Experience

• Automotive service technician with a natural inclination towards customer interaction.
• Or Mechanical or Electrical Engineer with hands on automotive troubleshooting experience.

Knowledge, Skills And Abilities

• Experience in vehicle troubleshooting and repairs.
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Customer-focused with a passion for delivering exceptional service.

Working Conditions

• Location: On-site in Anaheim, CA.
• Environment: Fast-paced office/manufacturing/warehouse environment.

EEO Statement

Waev Inc is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.

Salary: $70,000 - $90,000 per year