Electric Utility Distribution Dispatcher

TRICO ELECTRIC COOPERATIVE; Marana (AZ); On-site; USD 59,000 - 63,000; Full time

Benefits offered by this job

Pension Plan

401(k) Matching

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Holiday Pay

Wellness Program

Tuition Assistance

Job summary

Trico Electric Cooperative in Marana, AZ is seeking a Distribution Dispatcher for a full-time, 12-hour shift role within System Operations. Real-time monitoring uses OMS, SCADA, and CIS to coordinate outages and support the System Control team, ensuring reliable service and clear member communications.

Applicants should have a high school diploma, the ability to stay calm under pressure, basic computer skills, and a willingness to work night, weekend, holiday, and on‑call shifts.

Qualifications

• High school diploma or equivalent.
• Ability to remain calm and effective in emergency or high‑pressure situations.
• Basic computer proficiency and ability to learn multiple operational systems.
• Willingness to work shifts, nights, weekends, holidays, and on‑call rotations as required.
• Experience in electric utility operations, dispatch, system control, or related field is preferred.

Responsibilities

• Communicates with field personnel to issue Clearances, Hot Line Orders, and Special Conditions; assists with service order work.
• Monitors system loads and uses load control and management programs.
• Tracks outages using OMS and CIS, assists in restoring service.
• Assists with power flow and switching procedures for outages and maintenance.
• Creates system reports for analysis and communicates outage information.
• Coordinates with Operations for planned outages and notifies members via automation phones.
• Answers calls, directs members to the correct department, and assists during outages or power quality issues.
• Performs general administrative tasks for management.
• Monitors building security and access to the headquarters yard.

Skills

Calm under pressure

Basic computer skills

Shift work willingness

Education

High school diploma or equivalent

Tools

OMS

SCADA

CIS

Job description

Join Our Team as a Distribution Dispatcher at Trico Electric Cooperative!

Posting Period: Sunday September 27th - Until Filled

Annual Salary: $58,500 - $63,000 DOE

We are hiring for one full-time position within System Operations.This position will be filled from either the DistributionDispatcherorSystem Operator posting.The position offered will be based on the selected candidate's qualifications and experience.

Cooperative Expectations

We are committed to fostering a culture of excellence, where employees are empowered to grow, collaborate, and contribute to meaningful work. Just as we strive to provide 5-star customer service to our members, we also hold ourselves to the highest standards in how we work and support one another.

What You Will Do:

The Distribution Dispatcher plays a critical role in monitoring and supporting Trico’s electrical system operations. Using tools such as the Outage Management System (OMS), Supervisory Control and Data Acquisition (SCADA), and Customer Information System (CIS), this position ensures real-time system awareness, coordinates outage response, and facilitates system switching. The Dispatcher provides essential support to the System Control team, contributing to operational reliability, member communication, and data reporting.

This is a 12-hour shift position, with rotations occurring every 5 weeks. Overnight and weekend shifts are required, ensuring 24/7 coverage of Trico’s distribution system.

Key duties and expectations include, but are not limited to, the following:

1. Communicates directly with field personnel through phone or two-way radio to issue Clearances, Hot Line Orders (HLO), and Special Conditions (SPC); and assists with activities associated with other service order work as needed.
2. Monitors and tracks current system loads and under the supervision of ADSO or DSO implements load control and/or load management programs.
3. Tracks and analyzes system events utilizing Trico’s AMI network and Milsoft fault detection model to isolate fault locations and dispatch crews to patrol areas as needed.
4. Assists with power flow and other analysis using Operation Analytics, Milsoft and/or other similar software to support outage restoration and for development of switching procedures.
5. Tracks and monitors outages by logging outage information into OMS and noting member information into CIS; assists in emergency procedures to restore electrical services and contacts crews to communicate relevant outage information.
6. Assist in the creation and coordination of system switching programs for both emergency outage restoration and general maintenance.
7. Coordinates with Operations and assists in planned outages for maintenance and repairs; notifies members utilizing the automation phone system.
8. Answers incoming phone calls, transfers members to the correct department and assists members during an outage or power quality issue.
9. Assists with generating system reports to create electrical data for analysis and performs general administrative tasks for management.
10. Monitors and maintains building and facilities security; monitors cameras, contacts authorities and management; controls access to the headquarters yard via the gate control and phone.
11. Performs other duties as required and/or assigned.

What You Bring to Trico:

1. High school diploma or equivalent
2. Ability to remain calm and effective in emergency or high‑pressure situations
3. Basic computer proficiency and ability to learn multiple operational systems
4. Willingness to work shifts, nights, weekends, holidays, and on‑call rotations as required
5. Experience in electric utility operations, dispatch, system control, or related field is preferred.

Why work at Trico

Trico Electric Cooperative is a member-owned, not-for-profit, distribution cooperative headquartered in Marana, Arizona. We service more than 55,000 Members in rural areas surrounding the City of Tucson across three counties in southern Arizona. Trico is dedicated to making a difference in the communities we serve by providing our Members cost-effective and sustainable energy solutions. In our pursuit of excellence, Trico seeks innovative ways to enhance utility services, ensuring they align with the dynamic needs of our communities. We understand the importance of staying ahead of the curve and are dedicated to exploring cutting‑edge solutions that redefine the provision of critical resources. Our present and future success depends on the creative and dedicated employees of our company who demonstrate Trico’s Core Values of: Service, Dependability, Innovation, and Integrity.

What We Offer

Trico’s success is rooted in our employees’ talent, well‑being, health, and safety. As an electric cooperative and utility, our role in the community is vital, and we recognize the value of a high‑achieving and diverse workforce to serve our Members.

We offer a comprehensive benefits package to meet the needs of our employees and their families and enhance their well‑being. In addition to competitive pay, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Medical, vision, dental, and life insurance
• MTO/Catastrophic Leave
• Holiday pay
• Wellness programs (including access to a recreation and fitness facility)
• Tuition assistance for both undergraduate and graduate programs

Equal Opportunity Employer Statement

Trico Electric Cooperative, Inc.is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Drug/Alcohol Policy Statement

To promote the safety and well‑being of our employees, Members, and the communities we serve, Trico is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, Trico considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre‑employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Work Authorization

All candidates must be legally authorized to work in the United States without sponsorship. Trico does not sponsor employment‑related visas.