ELECTRIC POWER GENERATION (EPG) SERVICE ADVISOR

Carter Machinery; Manassas (VA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Electric Power Generation Service Advisor to join their team in Manassas, Virginia. This role involves engaging with customers to address equipment issues and providing timely updates on repairs. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to manage multiple tasks effectively. Join a company that values integrity, commitment, and teamwork while enjoying competitive compensation and a range of benefits that support your well-being and professional growth.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Matching

Life Insurance

Disability Insurance

In-house Training

Tuition Reimbursement

Employee Referral Bonus

Qualifications

• At least 2 years of service-related experience required.
• Heavy equipment exposure is a plus.

Responsibilities

• Communicate with customers about equipment issues and repair status.
• Open and process work orders efficiently with detailed customer requests.

Skills

Customer Service Skills

Communication Skills

Multi-tasking

Attention to Detail

Proficiency in Microsoft Office

Education

High School Diploma or Equivalent

Job description

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring an Electric Power Generation (EPG) Service Advisor in Manassas, Virginia. The EPG Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction. Seeking candidates with at least 2 years’ service-related experience. Heavy equipment exposure a plus. High school diploma or equivalent required.

Requirements for the EPG Service Advisor position include:

• Must be proficient with Microsoft Office Products.
• Must have excellent customer service skills and the ability to deal with stressful situations.
• Must be a strong communicator with excellent oral and written communication skills.
• Must be able to effectively multi-task.
• Must have an attention to detail.
• Working knowledge of the function and repair of heavy construction equipment preferred.
• Must be able to work any shift.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the EPG Service Advisor job, including the ability sit or stand for prolonged periods of time. Able to lift, carry and maneuver items up to 20 pounds. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Competitive Compensation and Benefits:

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co., Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug-free workplace.