Elder Care Navigator

Steinbacher Goodall & Yurchak; Altoona (PA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Holiday Pay

Jury Pay

Birthday Off

Bereavement Leave

Health insurance

Dental

Vision

Disability

Life Insurance

Retirement Plan

Gym Membership

Student Loan Assistance

Tuition Assistance

Job summary

Steinbacher, Goodall & Yurchak seeks an elder care advocate on the legal team to assist families in life care planning. You will serve as liaison between law firm, care facilities, and clients, ensuring the client’s voice and dignity remain central throughout transitions.

You will work with attorneys and care planners to coordinate care, facilitate facility placements, and promote the firm’s services while maintaining strict confidentiality and professional standards.

Qualifications

• Bachelor’s degree in Social Work or related field (or equivalent work experience)
• Equivalent work experience may substitute for degree
• Strong organizational skills and ability to manage multiple priorities
• Exceptional verbal and written communication skills
• High professionalism and commitment to confidentiality
• Proficiency with Microsoft Office Suite and standard office technology

Responsibilities

• Partner with attorneys and long‑term care planners to facilitate high‑quality life care planning services for clients and families.
• Provide care coordination to guide clients through facility placement or transfer.
• Coach families on advocacy with facilities, staff, and the client’s medical team.
• Research and maintain up‑to‑date information on community resources and materials to support clients.
• Attend interdisciplinary team meetings and document notes accurately in the client file.
• Assess clients’ functional levels and develop care plans with the legal team.
• Collaborate with marketing staff to promote the firm across the service area, including seminars and articles.
• Visit facilities and healthcare leaders to strengthen relationships and support referrals.

Skills

Integrity

Confidentiality

Client-centered service

Critical thinking

Proactive mindset

Communication

Technology proficiency

Education

Bachelor’s degree in Social Work or related field

Equivalent work experience

Tools

Microsoft Office

Job description

When an older adult’s care needs change, families often feel overwhelmed—by options, timelines, medical information, facility processes, and the emotional weight of making the “right” decision.

In this role, you will serve as an advocate and experienced elder care professional on the legal team, working closely with key staff to facilitate all aspects of care planning. You’ll act as the liaison between the law firm, care facilities, and the client, helping families understand care options, supporting transitions, and ensuring the client’s voice and dignity remain central throughout the journey.

You’ll thrive here if you’re energized by meaningful work, excel at building trust, and bring a calm, solutions‑oriented presence to fast‑moving situations.

Essential Duties & Responsibilities

You will partner with attorneys, long‑term care planners, and other key staff to facilitate high‑quality life care planning services, including:

• Facilitate and assure the quality of all aspects of elder law services for care planning clients and their families.

• Provide care coordination to guide clients and families through facility placement and/or transfer.

• Coach and support families on advocacy with facilities, staff, and the client’s medical team.

• Research and maintain up‑to‑date information on community resources, facilities, and helpful materials to best support clients engaged in life care planning.

• Attend Interdisciplinary Team Meetings (ITM) at nursing facilities as needed; document meeting notes and decisions accurately in the client’s file.

• Assess clients’ functional levels and develop care plans and recommendations in conjunction with other professionals on the legal team.

• Collaborate with marketing staff to promote the law firm and affiliated services across the service area, including (but not limited to): seminars, articles, radio engagements, event speaking, and referral relationship‑building.

• Represent the firm to facilities and the healthcare community through regular visits, strengthening positive relationships with leadership and staff.

• Attend appointments with attorneys and long‑term care planners to interact with clients and referral sources.

• Make client satisfaction a top priority by helping resolve concerns with urgency and care.

• Maintain confidentiality of all client and personnel information in accordance with firm policies.

What Success Looks Like (Core Competencies)

• Integrity & confidentiality—you protect sensitive information and apply confidentiality standards consistently.

• Client‑centered service—you respond promptly, follow through, and help families feel supported and informed.

• Critical thinking & sound judgment—you gather information, evaluate options, and help the team identify practical solutions.

• Proactive, solutions‑oriented mindset—you see what needs doing and take initiative to improve outcomes.

• Clear communication (written & verbal)—you write and speak with empathy, professionalism, and clarity.

• Comfort with technology—you effectively use standard office software and tools (including Microsoft products) to document, communicate, and coordinate care.

Qualifications

• Bachelor’s degree in Social Work or related field (or equivalent work experience). OR 2–3 years of experience in a professional environment with strong administrative, coordination, or client‑facing responsibilities.

• Strong organizational skills and ability to manage multiple priorities with consistent follow‑through.

• Exceptional verbal and written communication skills.

• High professionalism, integrity, and commitment to confidentiality.

• Proficiency with Microsoft Office Suite and standard office technology.

About Steinbacher, Goodall & Yurchak

At Steinbacher, Goodall & Yurchak, our commitment to a solutions‑oriented work environment is realized through teams that are bound by mutual respect and accountability and who strive for continuous learning and growth.

Does that sound like an environment you would like to work in? Are you a team player who is eager to learn, solutions‑oriented, and reliable? If so, we may have a place for you on our team!

Our employee benefits include: Paid time off, Holiday Pay, Jury Pay, Birthday Off, Bereavement Leave, Health, Dental, Vision, Disability, Life Insurance, Retirement Plan, Gym Membership, Student Loan Assistance and Tuition Assistance.

Steinbacher, Goodall & Yurchak is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as established by law.