Elati Village Site Operations Associate

The Gathering Place; Denver (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

403(b) Plan

Financial Advising

Paid Time Off

Disability Insurance

Training & Development

Employee Assistance Program

Job summary

The Gathering Place is seeking a Site Operations Associate for Elati Village in Denver, CO. This on-site role ensures a safe, clean, welcoming environment 24/7, with a mix of front-desk coverage, resident support, safety response, documentation, and partnerships with hosts and staff.

The position emphasizes trauma-informed, low-barrier engagement, routine site checks, and coordination of meals, supplies, and maintenance. A strong commitment to HOST standards is essential.

Responsibilities

• Site Operations and Safety: maintain front desk presence, monitor site access, document logs and handoffs, coordinate daily operational activities, respond to urgent situations, uphold safety and HOST standards.
• Facilities and Janitorial Support: perform cleaning and sanitation, unit turnover prep, conduct facility checks, coordinate with facilities staff and vendors, manage inventories.
• Member Support and Documentation: engage with members using trauma-informed care, coordinate with case managers and partners, complete program documentation.

Job description

Description

Department: Elati Village

FLSA Exemption Status: non-exempt

Location: Denver, CO

Supervisor: Elati Village Operations Manager

Position Overview:

The Site Operations Associate is a front-line, fully on-site position that helps keep Elati Village safe, clean, welcoming, and operational 24 hours a day. The role combines daily site coverage, resident support, safety response, documentation, and coordination with team members and partners. Approximately 30% of work time is dedicated to facilities and janitorial support, including scheduled cleaning, sanitation, supply management, unit turnover support, routine site inspections, and coordination of maintenance needs. The remaining time focuses on site operations, member engagement, safety, and program responsibilities in alignment with Denver Office of Housing Stability (HOST) standards.

You might be a great fit at TGP if you have a passion and commitment for our mission, the services we provide, and for addressing the systemic barriers that our members face through a low barrier, trauma-informed approach.

Core Accountabilities:

Site Operations and Safety (approximately 45%)

• Maintain a consistent, visible on-site presence and support reliable coverage of the front desk, gate, shared spaces, and other assigned areas.
• Monitor site access, welcome members and approved visitors, respond to routine questions, and reinforce community agreements and site procedures consistently and respectfully.
• Complete and document shift handoffs, site rounds, safety checks, unit checks, incident reports, and other operational logs accurately and on time.
• Coordinate daily operational activities such as meal distribution, deliveries, mail, supply distribution, community-space access, and partner visits.
• Respond to urgent situations using trauma-informed de-escalation, crisis prevention, emergency procedures, and timely communication with on-call leadership or emergency services when appropriate.
• Help maintain a physically and psychologically safe environment with strong attention to accountability, confidentiality, food safety, and HOST Shelter Program Standards.

Facilities and Janitorial Support (approximately 30%)

• Perform scheduled cleaning and sanitation of restrooms, offices, community rooms, kitchen and meal areas, laundry areas, and other shared indoor and outdoor spaces; remove trash and recycling and restock supplies.
• Support unit turnover by cleaning and preparing vacant units, removing approved items, documenting unit condition, and helping ensure units are ready for occupancy.
• Complete routine facilities and grounds checks; identify safety hazards, damage, pest concerns, or equipment problems; submit or communicate work orders; and follow through on urgent needs.
• Perform minor, non-licensed maintenance within training and organizational guidelines, and provide site access or coordination support for facilities staff, vendors, and contractors.
• Maintain organized inventories of cleaning, hygiene, safety, and operating supplies; receive and store deliveries; and support seasonal site upkeep and weather-related readiness.

Member Support and Documentation (approximately 25%)

• Use cultural humility, trauma-informed care, and a low-barrier approach when engaging members. Support orientations and intakes, explain community agreements, and help members navigate daily site routines.
• Coordinate with case managers and community partners, make appropriate resource connections, participate in team meetings, and support member goals without duplicating case-management responsibilities.
• Complete required program documentation and data entry and perform other duties as assigned to support safe, continuous site operations.

Compensation and Benefits:

• 37.5-hour workweek
• Medical, Dental and Vision Insurance
• Life insurance plans
• 403(b) retirement savings plan
• Financial advising services
• Generous paid time off
• Long- and short-term disability plan
• Robust training and professional development opportunities
• Employee Assistance Program