El Cajon - Universal Services Representative II

Mission-Federal-Credit-Union; El Cajon (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive compensation

18 days PTO during first year

12 paid holidays annually

Full 6% 401(k) match

Medical, dental, and vision coverage

Life insurance and voluntary benefits

On-site gym and wellness resources

Career development opportunities

Award-winning workplace culture

Job summary

Mission Federal Credit Union is seeking a Universal Banker for an on-site role in San Diego, CA. You will deliver an outstanding member experience through accurate transactions, loan payments, and transfers, while educating members on digital banking tools.

The position emphasizes consumer loan processing, cash handling, and consultative conversations to meet member needs with cross-selling opportunities.

Qualifications

• Experience handling consumer loan applications and approvals.
• Cash-handling experience with accuracy and accountability.
• Sales or cross-selling experience to promote financial products.
• Familiarity with Symitar systems for member data.

Responsibilities

• Welcome and assist members with professionalism and enthusiasm.
• Accurately process deposits, withdrawals, loan payments, transfers, and wires.
• Resolve member questions and provide personalized support.
• Educate members on digital banking tools and services.
• Open new accounts and assist members with financial products.
• Process and fund consumer loan applications.
• Conduct conversations to understand needs and recommend solutions.
• Follow up to ensure member satisfaction and referrals.
• Balance cash drawers and assist with end-of-day balancing.
• Prepare account and loan documents while complying with regulations.
• Maintain knowledge of Mission Fed products and policies.
• Protect member information and uphold security standards.

Skills

Consumer loan processing

Cash-handling

Sales or cross-selling

Symitar experience

Job description

Universal Banker

On-Site | San Diego, CA

Compensation:$22.00 - $25.00 an hour, plus incentives

Actual compensation within this range will bedeterminedby factors including experience, qualifications, skills, internal equity, and other job-related considerationspermittedby law.

As aUniversal Banker, you'll play a key role in delivering exceptional service, building meaningful relationships, and providing financial solutions that make a positive impact in our members' lives.

If you're passionate about customer service, enjoy sales conversations that genuinely help people, and want to grow your career in the financial services industry, we'd love to meet you.

Why Mission Fed?

Our culture is guided by six core values:

Integrity • Service • Commitment • Teamwork • Trust • Communication

When you join Mission Fed,you'llbecome part of an award-winning organization that invests in its people, supports professional growth, andremainsdeeply connected to the communities we serve.

What We Offer

• Competitive compensation
• 18 daysof PTO during your first year
• 12 paid holidays annually
• Full 6% 401(k) match
• Comprehensive medical, dental, and vision coverage
• Life insurance andadditionalvoluntary benefits
• Employee wellness resources, including an on-site gym
• Career development opportunities
• An award-winning workplace culture

What You'll Do

Deliver an Outstanding Member Experience

• Welcome and assist members with professionalism and enthusiasm.
• Accurately process a variety of transactions, including deposits, withdrawals, loan payments, transfers, wire transfers, and more.
• Resolve member questions and provide personalized support.
• Educate members on digital banking tools and services that make managing finances easier.

Build Relationships & Identify Financial Solutions

• Open new accounts and assist members with a variety of financial products.
• Process and fund consumer loan applications.
• Conduct meaningful conversations to understand members' needs and recommend beneficial solutions.
• Make follow-up calls to ensure member satisfaction and uncover additional opportunities to help.
• Contribute to branch sales and service goals through consultative conversations and referrals.

Support Branch Operations

• Balance cash drawers and assist with end-of-day branch balancing activities.
• Prepare account and loan documentation while ensuring compliance with regulatory requirements.
• Maintain strong knowledge of Mission Fed products, services, policies, and procedures.
• Protect member information and uphold security standards at all times.

Being a Team Leader

• Share best practices and mentor Tellers and USR I team members.
• Participate in branch meetings, sales initiatives, community events, and business development activities.
• Collaborate with teammates to create an exceptional member experience.

What You'll Bring

Required Qualifications

• Consumer loan processing experience
• Cash-handling experience
• Sales or cross-selling experience
• Symitar experience

Preferred Qualifications

• Cash handling experience.
• Sales or cross-selling experience.
• Experience in a retail banking or credit union environment.
• Familiarity with Symitar.

Build a Career with Purpose

At Mission Federal Credit Union, we believe inpeoplehelping people—and that starts with our Team Members. For more than 60 years, Mission Fed has proudly served San Diego, helping individuals, families, and businesses achieve financial well-being.We'recommitted to creating a workplace where people feel valued, supported, and empowered to make a meaningful impact.

If you're looking for an opportunity to grow your career, make a meaningful difference, and contribute to an organization that values its people and its purpose,we'dlove to hear from you.

Apply today and help us create brighter financial futures for our members, our communities, and one another.