Oceanside - Senior Financial Services Representative

Mission-Federal-Credit-Union; Oceanside (CA); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

18 days PTO first year

12 paid holidays

Full 6% 401(k) match

Medical, dental, vision coverage

Life insurance and voluntary benefits

On-site gym and wellness resources

Job summary

Mission Federal Credit Union is seeking a Senior Relationship Banker for our San Diego area location. You will serve as a trusted financial resource for members, opening accounts, processing loan applications, and advising on real estate lending opportunities.

You’ll provide leadership and mentoring to branch staff while driving branch growth. The role emphasizes member service, referrals, and cross-selling, with a compensation range of $26–$33 per hour plus incentives and a culture focused on

Qualifications

• Minimum 3 years of experience in a bank, credit union, or financial institution.
• Preferred bilingual Spanish.
• Strong communication and customer service skills.

Responsibilities

• Deliver exceptional service by greeting and assisting members.
• Open new accounts and products for members.
• Process consumer loan and real estate loan applications.
• Analyze member needs and recommend financial products and services.
• Promote digital banking solutions and educate on self-service tools.
• Meet or exceed branch sales and referral goals.
• Support branch growth and community events.

Skills

Customer service

Relationship building

Sales referrals

Digital banking

Education

High School Diploma

Tools

Symitar

Job description

Senior Relationship Banker

On-Site | San Diego, CA

Compensation: $26.00 - $33.00 per hour, plus incentives

Actual compensation within this range will bedeterminedby factors including experience, qualifications, skills, internal equity, and other job-related considerationspermittedby law.

Bilingual in Spanish is preferred.

As a Senior Relationship Banker,you’ll serve as a trusted financial resource for members by opening accounts, processing consumer loan applications, assisting with real estate lending opportunities, and recommending products and services that help members meet their financial goals. You’ll also provide leadership, mentoring, and operational support to branch team members while contributing to branch growth and success.

Why Mission Fed?

Our culture is guided by six core values:

Integrity • Service • Commitment • Teamwork • Trust • Communication

When you join Mission Fed,you’llbecome part of an award-winning organization that invests in its people, supports professional growth, andremainsdeeply connected to the communities we serve.

What We Offer

• Competitive compensation
• 18 daysof PTO during your first year
• 12 paid holidays annually
• Full 6% 401(k) match
• Comprehensive medical, dental, and vision coverage
• Life insurance andadditionalvoluntary benefits
• Employee wellness resources, including an on-site gym
• Career development opportunities
• An award-winning workplace culture

What You’ll Do

Member Service & Relationship Building

• Deliver exceptional service by proactively greeting and assisting members.
• Open new accounts and additional products for new and existing members.
• Process and fund consumer loan applications and assist with real estate loan applications.
• Analyze member needs and recommend appropriate financial products and services.
• Generate qualified referrals to business partners, including Investments and Auto Loan specialists.
• Conduct follow-up calls to ensure satisfaction and identify additional opportunities to support member needs.
• Promote digital banking solutions and educate members on available self-service tools.
• Resolve account inquiries and conduct account research as needed.
• Consistently meet or exceed individual and branch sales and referral goals.
• Participate in branch sales initiatives, community events, and business development activities.

Leadership & Team Support

• Serve as a resource and mentor to Tellers, Universal Service Representatives, and Financial Services Representatives.
• Provide supervisory overrides and support while helping to minimize risk and ensure compliance.
• Share best practices and reinforce service and sales standards.
• May act in a supervisory capacity in the absence of branch management.

Operations & Compliance

• Prepare account and loan documentation in accordance with regulatory requirements and internal procedures.
• Support branch opening and closing procedures, certifications, and balancing activities.
• Assist with cash, vault, and dual-control processes.
• Ensure compliance with security procedures, banking regulations, and BSA requirements.
• Maintain current knowledge of products, services, policies, and industry regulations.
• Complete all required compliance and professional development training.

What You’ll Bring

• High School Diploma, GED, or equivalent.
• Minimum 3 years of experience in a bank, credit union, or financial institution.
• At least 12 months of experience opening new accounts and processing or referring loan applications.
• Demonstrated success in sales, referrals, and relationship building.
• Intermediate computer skills, including Microsoft Office.
• Strong communication, organizational, and time-management skills.
• Ability to multitask and adapt in a fast-paced member-focused environment.

Preferred Qualifications

• Real estate lending knowledge or experience.
• Previous leadership or supervisory experience.
• Experience with Symitar or similar core banking systems.
• Notary Public Commission or willingness to obtain.
• Ability to obtain Mortgage Loan Originator (MLO) registration within one year of hire.

Build a Career with Purpose

At Mission Federal Credit Union, we believe inpeoplehelping people—and that starts with our Team Members. For more than 60 years, Mission Fed has proudly served San Diego, helping individuals, families, and businesses achieve financial well-being.We'recommitted to creating a workplace where people feel valued, supported, and empowered to make a meaningful impact.

Ifyou'relooking for an opportunity to grow your career, make a meaningful difference, and contribute to an organization that values its people and its purpose,we'dlove to hear from you.