EHS Software Support Engineer - Tech & Solutions

Wolters Kluwer; Boston (MA); On-site; USD 63,000 - 108,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Wolters Kluwer’s Enablon division seeks a Customer Service Technical Specialist to support post-deployment services for enterprise-wide Enablon software. You will handle qualification and tracking of client requests, provide solutions, and ensure timely responses within service levels.

You will work on troubleshooting, documentation, training, and collaboration with peers to improve support processes, with opportunities to lead mini-projects and drive customer satisfaction across a broad modular

Qualifications

• Bachelor’s degree or equivalent related work experience.
• 2–3 years of IT domain experience.
• Advanced troubleshooting and problem-solving abilities.
• Ability to guide and train new team members.

Responsibilities

• Perform advanced troubleshooting for a wider range of technical issues.
• Assist in the implementation of new procedures and techniques in customer support.
• Participate in projects aimed at improving support systems and processes.
• Provide step-by-step guidance to customers for product installations.
• Update and maintain support documentation.
• Train new employees on basic technical support procedures.
• Collaborate with team members to resolve escalated issues.
• Conduct follow-ups to ensure issue resolution and customer satisfaction.
• Analyze recurring customer issues and suggest improvements.
• Maintain current knowledge of emerging product features.

Skills

Advanced troubleshooting

Project assistance

Training

Documentation management

Customer guidance

Collaborative problem solving

Follow-up skills

Analytical skills

Education

Bachelor's degree or equivalent related work experience

Job description

Wolters Kluwer’s Enablon division seeks a Customer Service Technical Specialist to support post-deployment services for enterprise-wide Enablon software. You will handle qualification and tracking of client requests, provide solutions, and ensure timely responses within service levels.

You will work on troubleshooting, documentation, training, and collaboration with peers to improve support processes, with opportunities to lead mini-projects and drive customer satisfaction across a broad modular