EHRM Operations Support Analyst (Remote Opportunity)

Mind Computing; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k with Employer Match

PTO + Federal Holidays

Corporate Laptop

Training Opportunities

Remote Opportunity

Job summary

Mind Computing is seeking a full-time, 100% remote EHRM Operations Support Analyst to back a VA project. You will monitor HL7 interfaces, support production issues, coordinate interface testing, and help with site go-lives and release activities.

Ideal candidates have 3-5 years in production support, HL7 knowledge, and experience with EHRM platforms. Occasional off-hours may be required around site go-lives and releases.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• 3-5 years of experience in production support, system operation, or healthcare data integrations.
• Experience with HL7 messaging and healthcare integration workflows.
• Experience with production environments, monitoring tools, and troubleshooting live system issues.
• Experience with EHRM implementations (Oracle Health/Cerner).
• Experience with integration platforms (Mirth Connect, MuleSoft).
• Strong communication and collaboration skills.

Responsibilities

• Monitor HL7 dashboards to identify, troubleshoot, and resolve interface issues.
• Support production troubleshooting calls and log-level analysis to identify root causes.
• Participate in Interface System Testing (IST) and support EHRM site go-lives and releases.
• Assist with release planning, readiness tracking, and operational deployments.
• Maintain release documentation, test plans, incident logs, and operational docs.
• Collaborate with development, architecture, and project teams to ensure system stability.
• Contribute to team objectives and take on additional responsibilities as needed.

Skills

HL7 messaging

Analytical thinking

Cross-team collaboration

Communication

Production support

Education

Bachelor's degree in Computer Science or related field

Tools

Mirth Connect

MuleSoft

Oracle Health/Cerner EHRM

Job description

Mind Computing is seeking a full-time, 100% remote EHRM Operations Support Analyst to support a project with the Department of Veterans Affairs (VA). The ideal candidate will provide operational support for VA EHRM integration services by monitoring HL7 interfaces, supporting production troubleshooting, coordinating interface testing, and assisting with site go-lives and release activities.

The candidate must reside within the continental US.

Occasional off-hours availability is required around EHRM site go-lives and releases.

Responsibilities

• Monitor HL7 message dashboards to identify, troubleshoot, and resolve interface issues.
• Support production troubleshooting calls and assist with log-level analysis to identify root causes of integration issues.
• Participate in Interface System Testing (IST) sessions and support EHRM site go-lives and release activities.
• Assist with release planning, readiness tracking, and operational support during deployments, including occasional off-hours support.
• Maintain release documentation, test plans, incident logs, and operational documentation.
• Collaborate with development, architecture, and project teams to support system stability and issue resolution.
• Contribute to team objectives and take on additional responsibilities as needed.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 3-5 years of experience in production support, system operation, system monitoring, or healthcare data integrations.
• Working knowledge of HL7 messaging and healthcare integration workflows.
• Experience supporting production environments, monitoring tools, and troubleshooting live system issues.
• Experience supporting Oracle Health/Cerner EHRM implementations.
• Experience with Mirth Connect, MuleSoft, or similar integration platforms.
• Strong communication skills with the ability to collaborate effectively with technical teams and stakeholders.
• Strong analytical and organizational skills.

Additional Qualifications

• Familiarity with FHIR standards and healthcare interoperability.
• Prior government/federal experience
• Experience supporting Department of Veterans Affairs (VA) or other federal healthcare programs.
• Ability to obtain a government clearance.

Benefits

• Medical/Dental/Vision
• 401k with Employer Match
• PTO + Federal Holidays
• Corporate Laptop
• Training Opportunities
• Remote Opportunity

Note: Selected candidates will be required to complete fingerprinting at a government facility and undergo a background check as part of the hiring process.

Mind Computing is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

At this time, we are unable to offer sponsorship.