EHR Support Analyst — Remote & Onsite Troubleshooting

LifeLong Medical Care; Berkeley (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

LifeLong Medical Care in the Berkeley area seeks an EHR Support Analyst to assist staff and providers with technical and navigational EHR support, reducing workload and improving satisfaction for patients and staff.

You will troubleshoot issues, maintain EHR configurations, participate in change requests, collaborate with training and core teams, and travel to LLMC clinics as needed to deliver in-person support. A strong customer service background and EPIC EHR/Dentrix experience are preferred.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• Minimum 2-3 years' experience with OCHIN EPIC EHR and Dentrix EDR (preferred).
• Minimum 2 years' experience in a support role in an application-based environment.
• Minimum 3-5 years customer service experience.

Responsibilities

• Identify and troubleshoot application issues, escalate when needed, and drive resolution.
• Maintain EHR system setup (profiles, printers, security, preferences, etc.).
• Manage change requests through lifecycle and test builds.
• Participate in EHR Core Team meetings and support ongoing use of EHR systems.
• Use ticketing and JIRA systems to track requests and ensure timely resolution.
• Support superuser development across clinic sites with troubleshooting and coaching.
• Collaborate with data, population health, compliance, and other teams to ensure accurate reporting and auditing needs.
• Stay current on LLMC EHR workflows and training, and review release notes for updates.

Skills

Customer service

Communication

Troubleshooting

Problem solving

Time management

Teamwork

Education

Bachelor’s degree in computer science, information systems, clinical informatics, nursing, or equivalent

Tools

EPIC EHR

Dentrix EDR

Microsoft Office

Outlook

PowerPoint

Teams

JIRA

Job description

LifeLong Medical Care in the Berkeley area seeks an EHR Support Analyst to assist staff and providers with technical and navigational EHR support, reducing workload and improving satisfaction for patients and staff.

You will troubleshoot issues, maintain EHR configurations, participate in change requests, collaborate with training and core teams, and travel to LLMC clinics as needed to deliver in-person support. A strong customer service background and EPIC EHR/Dentrix experience are preferred.