Consulting EHR Support Analyst Pharmacy

HCA Healthcare; West Palm Beach (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Tuition assistance

Job summary

HCA Healthcare is seeking a Consulting EHR Support Analyst Pharmacy at HCA Florida JFK North Hospital to serve as the primary clinical IT resource for advanced MEDITECH tools and pharmacy applications.

You will lead division-wide implementations, develop education materials, and ensure system upgrades align with clinical goals. Strong collaboration with EHR support peers is required.

Qualifications

• Bachelor’s degree required.
• 7+ years experience and/or Masters degree.
• Pharmacist or PharmD required.

Responsibilities

• Works as the primary clinical ITG resource for development, implementation and support of advanced clinical applications or MEDITECH tools.
• Coordinates division-wide standardization, utilization, and optimization activities in the specialty area(s).
• Delivers education materials, manages validation of upgrades and supports software releases and best practices.

Skills

Clinical operations

EHR support

Communication skills

Leadership

Training

Relationship building

HIPAA compliance

Travel to sites

Education

Bachelor’s Degree

7+ years or Master’s degree

Pharmacist or PharmD

Job description

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Consulting EHR Support Analyst Pharmacy with HCA Florida JFK North Hospital you can be a part of an organization that is devoted to giving back!

Job Summary And Qualifications

The Consulting EHR Support Analyst Pharmacy serves as the primary clinical ITG resource for the development, implementation, and support advanced clinical applications or complex MEDITECH tools across the division.

Primary Responsibilities

• Implementation and support of division wide standardization, utilization, integration, and optimization activities related to advanced clinical applications and tools in their specialty area(s)
• Development, execution, and support of division-wide tools and resources focused on clinical initiatives
• Facilitation and project leadership of division-wide implementations of division or enterprise applications, and 4) resolution of complex issues and requests escalated from the division Service Desk or other division or facility service resources.

The Consulting EHR Support Analyst Pharmacy coordinates division-wide parameter management, develops education/training materials for new applications, manages validation of system upgrades' impact on advanced applications, and implements software releases and best practices related to their specialty area(s). This individual participates in the company-wide community in their specialty area(s), supports community growth within the division by establishing and growing strong relationships with all EHR Support roles and core team members, and works with the Division EHR Support Specialist Team to ensure advanced clinical applications are well supported throughout the division.

General Responsibilities

• Works with the Division EHR Support Specialist Team to identify and promote division goals.
• Coordinates the implementation of division-wide standardization, utilization, integration, and optimization activities in the specialty area(s).
• Develops, executes, and supports division-wide tools and resources focused on clinical initiatives.
• Provides user support and system maintenance for advanced clinical applications for all division hospitals.
• Conducts problem analyses and timely and accurate resolution for complex issues and requests escalated from the division Service Desk or other division or facility service resources regarding advanced clinical applications within their specialty area(s).
• Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests.
• Participates in root cause analysis as trends in issues in specialty area(s) are identified.
• Works with facility EHR Support Analysts, Senior EHR Support Analysts and Division EHR Specialist Team to provide support for module updates and advanced clinical applications within their specialty area(s).
• Coordinates division-wide testing for advanced clinical applications within their specialty area(s); assists in interpretation of test plans and troubleshooting.
• Works with Education Specialist to design and develop base education/training materials in clinical application specialty area(s) to support staff training and continued education.
• Provides training to division EHR Support specialists and facility EHR Support Analysts, Senior EHR Support Analysts and super users (train the trainer) on advanced clinical applications.
• Works with the Division EHR Support Team to define clinical application reporting standards and works with facilities to implement the standards.
• Performs clinical applications report writing as needed and coordinates priorities for reporting requests with the Division Reporting Analyst and the Division EHR Support Specialist Team.
• Actively supports and promotes systems standardization, utilization, and best practices.
• Aggregates data from division-level reports and investigates discrepancies in delivered reports.
• Participates with peers in enterprise communities to identify and evaluate best practices, packaging, and promoting cross-division best practice efforts.
• Identifies, evaluates, designs, and packages division best practices, policies and procedures for clinical application implementation and use.
• Works with facilities to manage/facilitate implementation of standards, best practices, policies, procedures, and utilization plans within a specialty area.
• Promotes system security and patient confidentiality and helps ensure compliance.
• Builds the division community in clinical application specialty area(s) by establishing and growing strong relationships with super users, core team members, EHR Support Analysts, Senior EHR Support Analysts, and specialty networks across HCA Healthcare.

What qualifications you will need:

EDUCATION

Bachelor’s Degree - Required

Relevant Work Experience

7 or more years and/ or Masters degree

Other/Special Qualifications

Pharmacist or PharmD - Required

OTHER SKILLS & ABILITIES

• Mature understanding of clinical operations and clinical application support processes and workflow
• Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR
• Demonstrated ability to establish and build strong relationships across a broad range of personality types
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
• Demonstrated customer orientation
• Excellent leadership and teaching abilities
• Demonstrated advanced computer skills
• Understanding of reporting tools functionality and capabilities
• Must be able to drive to assigned sites to complete work

Preferred

• Proficiency in various programming and clinical application reporting tools
• Customer service orientation and/or training

CERTIFICATE/LICENSE:

Licensing or credentials within specific clinical specialty preferred, if available.

Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver’s license and proof of auto insurance, if applicable.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

"There is so much good to do in the world and so many different ways to do it." - Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.