EHR Helpdesk Analyst (Remote)

Quadyster; North Carolina; Remote; USD 60,000 - 80,000; Full time

Job summary

Quadyster is seeking an EHR Helpdesk Analyst to provide advanced technical support for the Epic electronic health record (EHR) system across 13 state-operated behavioral healthcare facilities. The successful candidate will have significant experience in Epic support, troubleshooting, and collaboration with clinical teams to ensure efficient operations.

Qualifications

• 3 years of experience in Epic technical support.
• Proficient with ServiceNow or other ticketing systems.
• In-depth understanding of EHR platforms (e.g., Epic, Cerner).

Responsibilities

• Provide support for Epic applications, workflows, and integration issues.
• Serve as the initial point of contact for IT support issues.
• Troubleshoot complex application issues related to Epic.

Skills

Epic technical support

ServiceNow

EHR platforms

Education

Bachelor's degree in Information Technology

Job description

4 days ago Be among the first 25 applicants

This range is provided by Quadyster. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50.00/hr - $56.00/hr

Direct message the job poster from Quadyster

Quadyster provides web/mobile solutions in Artificial Intelligence, Machine Learning, and Analytics using Big Data. We offer training sessions on various technology areas, including Cloud Computing and Agile Methodologies. We also supply software licensing and custom hardware solutions. Our primary customers are Fortune 100 commercial clients, the U.S. Defense, Federal, State, and Local Governments. Quadyster won over 250 high-profile government contracts.

Quadyster is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, veteran status, or disability status.

Please send your resume Word Format to [e-mail]

• Position: EHR Helpdesk Analyst (Remote)
• Location: State of North Carolina, United States
• Must have authorization to work in the USA
• Must have 3 years of Epic electronic health record (EHR) system and related clinical applications Experience

Position Description:

The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities.

Required Skills:

• Experience in Epic technical support in a healthcare or clinical environment 3 years
• Proficient with ServiceNow or other enterprise ticketing systems. 3 Years
• Experience In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts). 3 Years
• Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk) Highly desired
• Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM). Highly desired

Responsibilities:

• Provide support for Epic applications, workflows, access, printing, and integration issues.
• Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
• Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
• Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
• Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
• Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
• Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
• Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
• Maintain documentation, knowledge base articles, and standard operating procedures.
• Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
• Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.

Education:

Bachelor’s degree in Information Technology, Computer Science, Healthcare IT, or related field; or an equivalent combination

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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