EHR Application Principal Trainer - Pharmacist

Avera Health; Sioux Falls (SD); On-site; USD 90,000 - 120,000; Full time

Job summary

Avera Health seeks an EHR Application Principal Trainer - Pharmacist to design, develop, validate, and deliver role-based training for EHR and healthcare information systems. You will collaborate with informatics analysts, leaders, SMEs, and the learning team to ensure curricula reflect approved configurations, workflows, and release changes for medication management and closed-loop processes.

This role supports safe, standardized, and optimized use of EHR systems; it does not own system-wide

Responsibilities

• Design, develop, maintain role-based training curriculums, lesson plans, workflow scenarios, job aids, exercises, eLearning content, for assigned EHRs and healthcare systems.
• Participate in application change control discussions, upgrade planning, release reviews, testing activities, and optimization to update curricula before implementation.
• Analyze end-user roles, application access, workflows, and training requirements to maintain course catalogs and support appropriate training assignments.
• Coordinate curriculum review with subject matter experts, informatics teams, and stakeholders to confirm workflow accuracy and approvals.
• Build, test, and maintain training environments and data in partnership with informatics analysts and environment support teams.
• Deliver instructor-led, virtual, recorded, and targeted one-on-one training for end users, super users, and staff for EHR and healthcare applications.
• Evaluate training effectiveness by reviewing learner feedback, assessments, help desk trends, and workflow issues to drive improvements.
• Serve as the training subject matter expert, giving guidance, refresher training, and post-training support; escalate issues to IT teams as needed.
• Prepare training materials, records, delivery tools, and collaborate with system-wide resources for templates or reporting.
• Manage curriculum deliverables and documentation, maintaining trackers and artifacts per IT, vendor, and Avera standards.

Job description

Location:

Avera Health

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Position Highlights:

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

The EHR Application Principal Trainer - Pharmacist is an Information Technology role responsible for designing, developing, validating, maintaining, and delivering role-based application training for assigned electronic health record (EHR) and healthcare information system applications. This role partners with informatics analysts, operational leaders, subject matter experts, and the system-wide learning team as appropriate to ensure training curriculum, workflow scenarios, course assignments, and training environments accurately reflect approved system configuration, role-based access, operational workflows, and release changes for all phases of medication management and closed-loop processes. The position serves as the application training and curriculum subject matter expert, supporting safe, efficient, standardized, and optimized use of the electronic health record and related healthcare applications.

This role does not own system level learning strategy, leadership development, general employee development, onboarding, compliance education, or non-EHR education programs.

What you will do

Develop and maintain application curriculum:

• Design, develop, maintain, and continuously improve role-based application training curriculum, lesson plans, workflow scenarios, tip sheets, job aids, exercises, eLearning content, and supporting materials for assigned EHR and healthcare information system applications, addressing all phases of medication management and closed-loop medication processes.

Support application change control and release readiness :

• Participate in application workgroups, change control discussions, upgrade planning, release reviews, testing activities, and optimization initiatives to identify training impacts and update curriculum prior to implementation.

Analyze roles and training assignments:

• Analyze end-user roles, application access, workflows, and training requirements to maintain application-specific course catalogs and support appropriate training assignments.

Coordinate curriculum review and approval:

• Facilitate curriculum review with subject matter experts, informatics application teams, and operational stakeholders to confirm workflow accuracy and obtain required approvals before implementation.

Build, test, and maintain training environments.:

• Build, validate, test, maintain, and troubleshoot training environments, training patients, exercises, and scenario data in partnership with informatics analysts and environment support teams.

Deliver application training:

• Deliver instructor-led, virtual, recorded, and targeted one-on-one application training for end users, super users, application training partners, and internal staff for assigned EHR and healthcare information systems applications.

Evaluate training effectiveness:

• Review learner feedback, assessment results, help desk trends, workflow issues, and stakeholder input to identify training gaps and implement continuous improvements to curriculum, materials, and delivery methods.

Serve as the application training subject matter expert:

• Provide application-specific guidance, workflow reinforcement, refresher training, and post-training support to learners, super users, application training partners, and stakeholders.
• Escalate application build, configuration, access, or workflow issues to the appropriate IT teams.

Prepare training delivery readiness:

• Prepare training materials, training records, classroom or virtual delivery tools, and required technology to support effective learning experiences.
• Partner with system-wide learning resources when system-level learning platforms, templates, or reporting are required.

Manage training deliverables and documentation:

• Manage multiple curriculum development, upgrade, optimization, and training readiness deliverables while meeting established timelines.
• Maintain curriculum trackers, training environment checklists, course documentation, and related artifacts in accordance with IT, application vendor, and Avera standards.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as