EHR Application Analyst

Rochester General Hospital; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

Rochester General Hospital is seeking an EHR Application Analyst to support the development, implementation, and ongoing functionality of our EHR systems. You will configure workflows, assist end-users, and help optimize clinical and operational processes.

This role requires strong problem-solving, collaboration with clinicians and IT teams, and participation in testing, training, and go-live activities. Epic certifications are required within six months of hire, and remote work from the Riedman

Qualifications

• Excellent analytical, organization, and verbal communication skills.
• Ability to work independently and within teams.
• Working knowledge of healthcare workflows, terminology, and business process.
• Proficiency in Microsoft 365 or equivalent productivity tools.
• Associate or Bachelor's degree in Computer Science, healthcare or related field.
• 1 year of applicable IT or relevant healthcare experience.
• Epic certifications required within six months of hire.

Responsibilities

• Provide day-to-day technical support to end-users, troubleshoot issues, and resolve system errors to ensure uninterrupted use of the EHR system.
• Log, track, and manage support requests in the service management system, ensuring timely documentation and resolution.
• Recognize when issues require escalation and engage appropriate resources in a timely manner.
• Perform routine maintenance tasks, such as software updates, patches, and upgrades, to ensure the stability and security of the EHR system.
• Participate in on-call rotations to provide after-hours support coverage for critical system issues.
• Participate in testing and validation activities for system changes, enhancements, and upgrades, following established change management processes to ensure new features and configurations meet functional requirements without introducing unintended disruptions.
• Participate as a team member on EHR implementation projects, system upgrades, and other initiatives, completing assigned tasks on time and communicating status to project leads.
• Assist with the development and delivery of end-user training materials and sessions.
• Support go-live activations and provide at-the-elbow assistance to staff during system transitions.
• Engage with EHR vendor support to stay current on system capabilities and resolve issues efficiently.

Skills

Analytical skills

Organizational skills

Verbal communication

Education

Associate or Bachelor's degree in Computer Science / healthcare or related field

Tools

Microsoft 365

Job description

Job Title: EHR Application Analyst

Department: LIS & Speciality Clinical Apps

Location: Riedman -Remote

Hours Per Week: 40

Schedule: Full-Time, Day-Shift, Monday to Friday, (8 am -4:00 pm)

On Call Requirements -1 week on and 6 weeks off

POSITION SUMMARY

The EHR Application Analyst supports the development, implementation and ongoing functionality of the Electronic Health Record (EHR) systems. The Application Analyst develops proficiency in EHR system capabilities and applies knowledge of healthcare business workflows to configure and support applications that meet organizational needs. This role serves as a frontline resource for end-users and contributes to optimizing clinical and operational processes through effective system support.

KEY RESPONSIBILITIES

System Support and Maintenance

• Provide day-to-day technical support to end-users, including troubleshooting issues, answering questions, and resolving system errors to ensure uninterrupted use of the EHR system.
• Log, track, and manage support requests in the service management system, ensuring timely documentation and resolution.
• Recognize when issues require escalation and engage appropriate resources in a timely manner.
• Perform routine maintenance tasks, such as software updates, patches, and upgrades, to ensure the stability and security of the EHR system.
• Participate in on-call rotations to provide after-hours support coverage for critical system issues.
• Participate in testing and validation activities for system changes, enhancements, and upgrades, following established change management processes to ensure new features and configurations meet functional requirements without introducing unintended disruptions.
• Participate as a team member on EHR implementation projects, system upgrades, and other initiatives, completing assigned tasks on time and communicating status to project leads.

Configuration and Customization

• Assist in configuring and customizing the EHR system to meet the specific needs and workflows of healthcare providers, implementing operationally approved optimizations.
• Document build decisions and configuration changes to support consistency and future maintenance.

Collaboration and Vendor Engagement

• Participate in workflow discovery sessions and cross-functional project teams to support EHR initiatives.
• Participate as a team member on EHR implementation projects, system upgrades, and other initiatives, completing assigned tasks on time and communicating status to project leads.
• Assist with the development and delivery of end-user training materials and sessions.
• Support go-live activations and provide at-the-elbow assistance to staff during system transitions.
• Engage with EHR vendor support (e.g., submitting support requests, monitoring release notes, attending user group sessions) to stay current on system capabilities and resolve issues efficiently.

Documentation

• Maintain accurate documentation of system configurations, user procedures, and support issues, contributing to a knowledge base that facilitates efficient problem-solving and knowledge transfer within the team.

Develops/Maintains Strong Business Relationships

• Build and maintain productive working relationships with clinical and operational stakeholders, including nurses, physicians, revenue cycle staff, health information management, and facility leadership.

Compliance and Data Privacy

• Handle all protected health information (PHI) in accordance with HIPAA regulations and organizational data privacy and security policies.
• Complete required compliance training and adhere to information security standards in all aspects of the role.

PREFERRED QUALIFICATIONS

• Excellent analytical, organization, and verbal communication skills.
• Ability to work independently and within teams.
• Ability to solve problems and respond effectively to customer needs.
• Working knowledge of healthcare workflows, terminology, and business process.
• Proficiency in Microsoft 365 or equivalent productivity tools.
• Associate or Bachelors degree in Computer Science, healthcare or related field.
• 1 year of applicable IT or relevant healthcare experience.

REQUIRED QUALIFICATIONS

• Zero (0) to two (2) years of experience in an Information Technology, Healthcare Information Systems, Clinical Informatics, EHR Support, or related role with responsibilities that included application support, system implementation, workflow analysis, system testing, configuration, training, or end-user support.

LICENSURE/CERTIFICATIONS

• Epic certifications required within six months of hire.

PHYSICAL REQUIREMENTS

• Light - Light non-clinical roles include frequent standing or walking and minimal lifting, typically under 20 lbs. Tasks often involve sitting at a workstation, using a computer, handling paperwork, and interacting with colleagues or visitors. Fine motor control is essential for typing and administrative tasks, while cle