EHR Analyst II – Patient Digital Experience, Full Time, First Shift, IS&T

UC Health; Kentucky; On-site; USD 85,000 - 115,000; Full time

Job summary

UC Health is seeking an EHR Analyst II to support patient digital experience initiatives across Epic MyChart, Bedside, Telehealth, and related tools. The role involves moderate‑complexity Epic build, testing, and troubleshooting within IS&T, collaborating with stakeholders to gather requirements and improve workflows.

You will configure Epic workflows, participate in upgrades and release validation, and provide Level 2 support while maintaining change-management standards.

Qualifications

• Bachelor's degree required or four years of related experience.
• 2–4 years of EHR analyst experience.

Responsibilities

• Configure and maintain Epic workflows, security, and documentation templates.
• Lead requirements gathering with clinical and operational stakeholders.
• Assist in upgrades, release validation, and new feature implementations.
• Create and execute integrated test plans and validate builds.
• Provide Level 2 support for complex incidents and escalations.
• Maintain adherence to change-management standards.

Skills

EHR systems

Epic

Stakeholder collaboration

Test planning

Incident handling

Education

Bachelor's Degree

Job description

Job Description

EHR Analyst II – Patient Digital Experience, Full Time, First Shift, IS&T

The EHR Analyst II performs moderate‑complexity Epic build, testing, implementation, and troubleshooting. The Analyst II works independently on small to medium‑sized projects, collaborates with stakeholders to gather requirements, and supports system optimisation.

Responsible for design, optimisation and maintenance support of Patient Experience and Access digital web and mobile technologies including, but not limited to, Epic MyChart, Bedside, Care Companion, Welcome, Telehealth, Hello World Multichannel Communications, Cheers Campaigns/CRM, etc., as well as other associated software or platforms necessary to support patient‑facing resources.

Location

OH, United States

Qualifications

Minimum Required:

• Bachelor's Degree
  • Four years of experience in lieu of Bachelor's Degree.
• 2-4 years of EHR analyst experience.

License & Certification

Epic certification(s) in assigned module(s) required within timeframe, certifications maintained.

Responsibilities

Certification and Knowledge Maintenance:

• Maintain certification(s).

System Configuration And Workflow Management

• Configure and maintain Epic workflows, tools, security, rules, and documentation templates.
• Support collection and documentation of workflow requirements.
• Assist in upgrades, release validation, and new feature implementations.
• Lead requirements gathering sessions with clinical and operational stakeholders.

Testing And Optimization

• Create and execute integrated test plans.
• Participate in testing activities including execution of test scripts and validation of build changes.
• Perform release note reviews, workflow validation, and optimisation activities (not limited to).

Support And Compliance

• Provide Level 2 support for complex incidents and escalations.
• Maintain adherence to change management standards.