EFT & Payments Operations Specialist

UW Credit Union; Madison (WI); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Hybrid work on-site mix

Time off benefits

Caregiver leave

401(k) match

Bonus program

Health plans

EAP

Job summary

UW Credit Union in Madison, Wisconsin, seeks an EFT Specialist to manage daily ACH and Wire Transfer processes, ensuring accuracy and compliance. The role emphasizes fast, secure EFT fulfillment and exceptional member service.

Responsibilities include balancing ledgers, handling EFT transactions, and collaborating with departments to enhance processes. A strong regulatory knowledge base and problem‑solving ability are essential for this hybrid, on‑site position.

Qualifications

• High School Diploma is required.
• 4 - 5 years of experience working in a Financial Institution is required.
• 2 - 3 years of Customer Service experience is preferred.
• 7 months - 1 year of experience working in a Deposit Service or EFT role is preferred.

Responsibilities

• Process ACH transfers, incoming and outgoing wires, electronic items, and other EFT transactions to meet member demand.
• Balance and reconcile General Ledgers related to EFT processing.
• Process reports, forms, and respond to emails, phone and fax requests.
• Ensure EFT service levels are met by prioritizing workloads.
• Process traces, recalls, and amendments on wire transfers in compliance with regulations.
• Provide foreign exchange rates and process foreign checks.
• Perform ACH stop payments, reclamations and disputed transactions.
• Investigate suspicious EFT activity and escalate findings.

Skills

Analytical skills

Problem solving

Bookkeeping principles

Depository concepts

Communication skills

Education

High School Diploma

Job description

UW Credit Union in Madison, Wisconsin, seeks an EFT Specialist to manage daily ACH and Wire Transfer processes, ensuring accuracy and compliance. The role emphasizes fast, secure EFT fulfillment and exceptional member service.

Responsibilities include balancing ledgers, handling EFT transactions, and collaborating with departments to enhance processes. A strong regulatory knowledge base and problem‑solving ability are essential for this hybrid, on‑site position.