EFFC Case Aide

SCO; New York, Northern (NY, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

SCO is seeking a Case Aide in New York, NY to support and supervise family time, coordinate transportation, and coach visits to promote healthy family engagement.

The role requires clear communication, bilingual abilities, and flexibility to travel between SCO offices. You will work with case planning teams to prepare court documents and assist families through public assistance processes.

Qualifications

• High School Diploma; an Associate's degree preferred.
• Background clearances and fingerprinting required.
• Excellent oral and written communication.
• Basic computer literacy, including Microsoft Office.
• Bilingual abilities encouraged.
• Knowledge of local welfare services a plus.
• Be a team player with a constructive, cooperative attitude.
• Commitment to the Agency’s mission and values.
• Empathize with children and families with histories of dependency and abuse.
• Willing to work with diverse backgrounds and travel between offices.

Responsibilities

• Support family time between parents and children and provide transportation as needed.
• Provide visit coaching to support healthy family engagement.
• Document events in Connections within 7 business days.
• Assist staff with Permanency Hearings and court documents.
• Gather vital records such as birth certificates.
• Accompany families to appointments (school, medical, and treatment).
• Support families through public assistance processes and referrals.
• Meet with families in home or community; intervene in crises as needed.
• Attend court appearances and interdisciplinary team meetings.
• Fulfill mandated reporter duties.
• Collaborate with SCO staff and external agencies.
• Adhere to SCO policies and perform other duties.

Skills

Communication skills

Bilingual encouraged

Computer literacy

Team player

Empathy

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Office

Job description

• Support and supervise family time between parents and children, as well as siblings and other significant resources. Provide transportation as needed.
• Provide visit coaching between parents and children to support healthy family engagement.
• Complete ongoing documentation in Connections with 7 business days of the event date.
• Work in partnership with the case planning team on completion of Permanency Hearing Reports and court documents as it pertains to the Case Aide’s communication, contact, and collaboration with the family.
• Support case planning staff in gathering or obtaining vital documents such as birth certificates, social security cards, etc.
• Accompanying and supporting children and parents through various appointments including school, medical, and drug treatment, etc.
• Support families through the Public Assistance process, PATH process, and provide referrals, as needed.
• Meet with families in their home and/or community, as needed.
• Intervene in crisis situations to help the child and family stabilize.
• Attend and testify in court appearances, as needed.
• Attend all interdisciplinary team meetings and actively provide information regarding services being provided to the child.
• Fulfills duty of Mandated Reporter, which entails reporting any suspected instances of child abuse or maltreatment.
• Meet with Supervisor one-on-one on a consistent basis to discuss safety and permanency issues of caseload.
• Communicates and work effectively with SCO foster care support staff such as Case Planners, Socio-therapists, Fair Future Coaches and Education Specialists, Parent Advocates, and medical and mental health staff and with NYC Children’s Services, outside medical and mental health centers, schools, consultants, other SCO programs, and all other relevant parties.
• Adheres to SCO’s personnel policies.
• Performs other duties as assigned.

Travel Required

Yes . Yes, 75 % of the Time

Qualifications

• High School Diploma. Associates degree preferred.
• Approved background clearances and fingerprinting are required.
• Excellent oral and written communication.
• Basic computer literacy skills, including Microsoft Office.
• Bilingual abilities are strongly encouraged.
• Knowledge of local welfare services a plus.
• In addition, all EFFC employees should possess the following characteristic's:
• Be team players. Maintain a constructive, cooperative, and positive atmosphere.
• Demonstrate commitment to the Agency’s mission and values.
• Be able to empathize and provide quality services to children and families that have histories of chemical dependency, mental illness, neglect, physical, sexual and/or emotional abuse.
• Be willing to work closely with children, families, and staff from different cultural and religious backgrounds, as well as from varying socio-economic statuses.
• Work competently, compassionately and without judgment with individuals who may identify as lesbian, gay, bisexual, transgender and/or may be in different stages of discovering or disclosing their sexual orientation or gender identity.
• Possess a strong belief in people’s ability to grow and change; forge a mutually respectful partnership with persons served and their families.
• Be flexible in their ability to work extended hours or irregular schedules in response to the program’s needs. Be willing to travel between the various EFFC offices and other agency sites, as required.
• Demonstrate an ability to set limits and maintain the helping role of practitioner, as well as to intervene appropriately

Education

• High School or better.

Equal Opportunity Employer
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