EFB Support Technician - iOS for Air Squadrons

Akima; North Charleston (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

RiverTech provides Functional Support to Air Mobility Command flying squadrons at Charleston AFB, focusing on non-flying tasks traditionally performed by aircrew. This role supports aircrew with iOS (Apple) product maintenance, restoration, and application support for EFB devices to help accomplish the squadron’s objectives.

Responsibilities include setting up, maintaining, and restoring aircrew EFB devices (activation, password resets, unlock procedures, lost mode retrieval) and supporting End

Qualifications

• Experience troubleshooting and loading software on computers, servers and/or EFB devices.
• Experience serving in an aircrew position; and/or knowledge about squadron flying operations (desired) and/or knowledge about Electronic Flight Bag devices.
• Experience working with products using iOS (Apple) operating system software strongly desired.
• The minimum of a high school degree or GED is preferred.
• Must have an active Secret Security Clearance.

Responsibilities

• Performs set‑up, maintenance, and restoration on aircrew EFB devices, to include: Device activation; Device/application password reset; Device/application unlock procedures; Initiates lost mode/device retrieval as needed.
• Performs set‑up, maintenance, and restoration functions on End User Stand‑Alone (EUSA) devices, to include: Facilitates EUSA device set‑up IAW the MDM provider and configuration profile provided by HQ AMC EFB Program Office; Initiates EUSA device operating system updates as approved by DISA, and configuration profile provided by HQ AMC EFB Program Office; Reviews audit logs for unauthorized access and/or configuration changes.

Skills

iOS devices maintenance

Troubleshooting hardware/software

End user support

Education

High School Diploma or GED

Job description

RiverTech provides Functional Support to Air Mobility Command flying squadrons at Charleston AFB, focusing on non-flying tasks traditionally performed by aircrew. This role supports aircrew with iOS (Apple) product maintenance, restoration, and application support for EFB devices to help accomplish the squadron’s objectives.

Responsibilities include setting up, maintaining, and restoring aircrew EFB devices (activation, password resets, unlock procedures, lost mode retrieval) and supporting End