EducationTech Trust & Safety Lead (Remote)

Playlab; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Healthcare coverage

Dental & Vision coverage

Retirement plan

Life/AD&D insurance

Wellness stipend

Home office budget

New laptop

Generous paid time off

Opportunities for professional growth

Job summary

Playlab is seeking a Trust & Safety Lead to own safety on our platform with a focus on children and young adults. You will decide on incidents, incident response, and the safety design of our systems, partnering with education stakeholders and engineering to implement safeguards.

You'll build processes to catch harmful content, write clear policies, and ensure frontline teams can apply them consistently. This role requires thoughtful leadership in a remote-first environment and a passion for

Qualifications

• 5+ years in trust & safety, including real-time decision-making on escalations.
• Experience writing and maintaining safety/moderation policies.
• Strong collaboration with product, engineering and external school partners.
• Ability to translate safety work into scalable systems and processes.

Responsibilities

• Build and maintain safety and moderation systems and taxonomy.
• Lead end-to-end incident response, including communications to schools.
• Write and review safety and moderation policies for new features.
• Collaborate with product/engineering to implement safety controls.
• Be the safety voice for schools and partners, managing escalations.

Skills

Trust & Safety

Incident response

Policy design

Risk assessment

Cross-functional collaboration

Job description

Playlab is seeking a Trust & Safety Lead to own safety on our platform with a focus on children and young adults. You will decide on incidents, incident response, and the safety design of our systems, partnering with education stakeholders and engineering to implement safeguards.

You'll build processes to catch harmful content, write clear policies, and ensure frontline teams can apply them consistently. This role requires thoughtful leadership in a remote-first environment and a passion for