Educational Support Professional - Technology

Osseo Ind School District 279; Maple Grove (MN); On-site; USD 22,000 - 34,000; Part time

Benefits offered by this job

Meaningful work

Professional growth opportunities

Summer opportunities

Job summary

Osseo Area Schools - District 279 in Maple Grove, MN seeks an Educational Support Professional - Technology to support level one technical services for ~21,000 students and 3,000 staff. Responsibilities include device maintenance, end-user support, and training across classroom tech.

Role is part-time, school-day schedule; requires strong customer service, communication skills, and ability to travel between sites as needed. Competitive benefits and opportunities for growth are noted.

Qualifications

• High School Diploma or equivalent.
• Motivated self-starter with a strong work ethic.
• Communicates effectively in writing and speech.
• Proficient at troubleshooting hardware and software for end users.
• Able to work with Windows, ChromeOS and iOS.
• Able to respond to help desk requests by phone, email or ticketing system.

Responsibilities

• Provide first-level installation, diagnosis, repair and maintenance on computing devices and classroom hardware.
• Provide first-level technical support per District guidelines.
• Document daily activities in the work order system and escalate when needed.
• Provide training on use of classroom, mobile, and instructional technologies.
• Maintain inventory of hardware and software as requested.
• Perform other similar duties as assigned.

Skills

Customer service

Communication

Problem solving

Technical troubleshooting

Education

High School Diploma or equivalent

Tools

Windows OS

ChromeOS

iOS

Help desk software

Job description

Educational Support Professional - Technology

Osseo Ind School District 279 Educational Service Center - Maple Grove, Minnesota Open in Google Maps

This job is also posted in Osseo Area Schools - District 279

Job Details

Job ID: 5917616
Application Deadline: Posted until filled
Posted: Sep 08, 2026 5:00 AM (UTC)

Starting Date: Sep 14, 2026

Job Description

Job summary: To inspire and prepare each and every scholar with the confidence, courage, and competence to achieve their dreams; contribute to community; and engage in a lifetime of learning through level one technical services that support accessible, equitable and user-friendly systems with training that supports all users to effectively and efficiently achieve the district mission.

About I2T2: Osseo Area Schools is Minnesota’s 5th largest school district. This position will be a part of the Instructional and Informational Technology Team (I2T2) which provides technical support to approximately 21,000 students and 3,000 staff members across 31 site locations. This includes the management of approximately 9,000 classroom/staff computers and 21,000 student mobile devices. With support from technical support specialists, repair technicians, network administrators and school staff, this position works to ensure a high level of customer satisfaction with technology services.

Responsibilities and tasks include:

• Provide first-level installation, diagnosis, repair, and maintenance on all computing devices and peripheral classroom hardware and equipment, including network connections.
• Provide first-level technical support using procedures and tools established by District-Level Technical Support.
• Document daily activities in the work order system and elevate to second level as needed.
• Provide training and instruction in the use of classroom, mobile, and instructional technologies.
• Provide inventory of hardware and software as requested.
• Perform other comparable duties of a like or similar nature as assigned.

Minimum qualifications include:

• High School Diploma or equivalent.
• Highly motivated self-starter with a strong work ethic.
• Communicates effectively and confidently, both verbally and in writing.
• Proficiency to troubleshoot hardware, software and explain current technology to end-users
• Ability to use a variety of operating systems, including Windows, ChromeOS, and iOS.
• Ability to respond to help desk requests via telephone, help desk software, and email
• Ability to travel to different sites during the workday.

Knowledge, skills, and abilities include:

• Strong customer service orientation - dedication to customer needs; understanding the customer's sense of urgency.
• Demonstrate initiative and ability to work with minimal supervision.
• Ability to communicate effectively in both oral and written form.
• Excellent organizational skills in prioritizing and documenting needs.
• Ability to work under pressure.
• Flexibility, resilience, and tolerance for ambiguity.
• Ability to collaborate effectively

Preferred qualifications include:

• Experience working in a K-12 school setting
• Proficiency in a language other than English (Spanish, Somali, Hmong, Vietnamese)

Bargaining unit : Educational Support Professionals

Salary : Classification 2; View salary grid on the respective bargaining unit listed above, accessible via our Employee Contracts page

Work schedule : 6 hours per day, school days

FTE :Part-Time; School Year

Desired start date :09/14/2026

Osseo Area Schools offers:

• Meaningful and impactful work
• Opportunities to grow professionally
• A variety of benefits
• Mentorship programs for teachers and educational support professionals
• Summer opportunities
• ...and more!

Equal Employment Opportunity Statement:

Osseo Area School District ISD 279 is an Equal Opportunity, and veteran‑friendly employer.

Osseo Area School District ISD 279 ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. Osseo Area School District is committed to a workforce that reflects the diversity of the district and strongly encourages persons to apply who can strengthen our diversity. For more information, view the District’s Equal Opportunity and Prohibition Against Discrimination, Harassment and Violence Policy.

Veteran’s Preference: If you are an eligible veteran, please submit a legible copy of your DD214 with your application.

Accommodation: If you have a disability that requires an accommodation during the selection process, please email Human Resources at [e-mail] or call 763-391-7007.

Background Check Upon Conditional Offer:

Background checks are conducted upon receiving a conditional offer. Employees must complete a background check and are responsible for the background fee. A passing background is required. Criminal convictions are reviewed on a case-by-case basis.

Position Type: Part-Time
Job Categories:

Support Staff > Computer Support

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Contact HR or the Site with any questions regarding the position
• Email: [e-mail]