Educational Support Analyst (Contractor)

Davita Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A pioneering educational company seeks an Educational Support Analyst to join their Customer Support Team. This role involves responding to customer inquiries with pedagogical expertise, providing vital support for educators using Amplify products. Ideal candidates possess strong communication skills, a background in education, and familiarity with technology.

Qualifications

• Bachelors in Education or related field; Master's preferred.
• Two years teaching experience required.
• Knowledge of instructional methodologies is essential.

Responsibilities

• Respond to pedagogical inquiries via live chat and email.
• Act as an authority on Amplify products.
• Prioritize and document customer inquiries thoroughly.

Skills

Communication

Technology proficiency

Analytical skills

Multitasking

Education

Bachelor's degree in Education

Master's degree (preferred)

Tools

Salesforce

Google Suite

Job description

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visitamplify.com.

Educational Support Analysts are key members of the Customer Support Team, a cross-disciplinary group responsible for supporting customers in the use of Amplify products and services. The Educational Support Analyst responds to customer inquiries that require pedagogical experience and training. These inquiries include pedagogical concerns such as assessment administration, scoring rules, data interpretation, supporting diverse learners, curricular guidance, pacing, standards alignment, and best program fidelity practices to maximize student success. The Educational Support Team is made up of experienced educators who are well-versed in all aspects of the pedagogy that powers Amplify products. As such, they can understand the unique needs of educators and work to provide timely and targeted support based on research and best fidelity practices. This position is also responsible for working with internal teams to better support customers and to disseminate customer feedback to product development teams.

Essential Responsibilities:

• Act as an expert and authority in the pedagogy of specific Amplify product(s)

• Expertly navigate digital platforms in which Amplify products are housed

• Participate in ongoing internal training sessions to improve new and existing product knowledge

• Demonstrate a proactive approach to maintaining updated knowledge of the growing body of product resources and tools

• Respond daily to pedagogical inquiries via live chat and email

• Research solutions to customer inquiries using pedagogical knowledge and product expertise, leveraging collaborative relationships with product teams and internal business partners to provide support for more complex issues

• Prioritize issues by their complexity and severity

• Support strict documentation of customer inquiries to provide all internal stakeholders with the information needed to support customer accounts, ongoing product improvement

• Effectively and flexibly utilize required digital business operations tools (currently includes Salesforce and Google Suite)

• Stay informed of new curricula and pedagogical methods, and trends throughout our customer base and potential markets

• Positively contribute and support solutions within the Educational Support Team, our larger Customer Support umbrella, Amplify Education as a whole, and our customer base to maximize our positive impact in classrooms across the globe

• Efficiently work on multiple tasks simultaneously, while maintaining acute attention to customer care and detail

Minimum Qualifications:

• Bachelor's degree in Education or related field; Master's degree preferred

• Two or more years of experience in teaching.

• Knowledge of instructional standard methodologies

• High level of comfort with technology, including devices, software, and online navigation

• Outstanding written and verbal communication; ability to read/write instructional and technical documentation

• Knowledge of instructional coaching techniques and the ability to practice them with teachers

• Excellent analytical, organizational, and time management skills; must be adept at multitasking and prioritizing in a work-from-home environment

Preferred Qualifications:

• Experience with Amplify products, preferable Amplify Desmos Math

• Current or former Amplify Professional Learning Specialist

• Passionate educators, lifelong learners, and those comfortable with rapid change in the world of educational technology

Amplify Education, Inc. is an E-Verify participant.

If selected, a background check will be required. As required by state and local laws and district policies, you may also be required to provide additional documentation, such as proof of vaccination or submit to enhanced background screening, including fingerprints.

Compensation:

The hourly rate for this role is $30.00.

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email [e-mail].

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If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.