Education Tech Account Specialist – Renewals & Growth

CodeHS, Inc.; Chicago (IL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with 4% match

Paid parental leave

Generous PTO and holidays

Short-term and long-term disability

CTA monthly pass covered

Lunch provided 3 days per week

Job summary

CodeHS, Inc. seeks an Account Specialist to manage a portfolio of small accounts across CodeHS or Tynker products in our Chicago office. You will renew contracts, engage customers, and identify opportunities to expand services while maintaining high satisfaction and retention.

The role requires experience in account management, strong communication, and proficiency with CRM tools. Office-based position in River North with full benefits and incentives.

Qualifications

• Experience in account management, customer success, or similar role in tech.
• Strong ability to manage and prioritize multiple accounts.
• Excellent communication and interpersonal skills.
• Experience with CRM software and Google Suite.
• Highly organized and detail oriented.
• Interest in coding and education.
• Teaching experience preferred.

Responsibilities

• Lead renewal processes for assigned accounts and ensure timely renewals.
• Engage with customers through channels to understand needs and satisfaction.
• Identify expansion opportunities and collaborate with sales to drive revenue.
• Maintain detailed account records and use CRM for workflows.
• Provide high-quality customer support and swift issue resolution.

Skills

Account management

CRM software

Communication skills

Organizational skills

Google Suite

Multi-tasking

Tools

CRM systems

Job description

CodeHS, Inc. seeks an Account Specialist to manage a portfolio of small accounts across CodeHS or Tynker products in our Chicago office. You will renew contracts, engage customers, and identify opportunities to expand services while maintaining high satisfaction and retention.

The role requires experience in account management, strong communication, and proficiency with CRM tools. Office-based position in River North with full benefits and incentives.