EdTech Account Specialist - Renewals & Growth

CodeHS; Chicago (IL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Parental leave

PTO and holidays

Disability insurance

CTA monthly pass

Lunch provided

Job summary

CodeHS Chicago is seeking an Account Specialist to manage a portfolio of several hundred small accounts, supporting either the CodeHS or Tynker products. The role focuses on renewals, engagement, and identifying opportunities for account expansion. This position is a core driver of customer satisfaction and retention.

You will maintain CRM records, collaborate with sales, and serve as primary contact for account inquiries, contributing to strong relationships and measurable success.

Qualifications

• Experience in account management, customer success, or similar roles, preferably in tech/software.
• Ability to manage and prioritize many accounts and tasks efficiently.
• Excellent written and verbal communication skills and CRM familiarity.
• Interest in coding and education.

Responsibilities

• Lead renewal processes for assigned accounts and ensure timely, accurate renewals.
• Engage with customers to understand needs, gather feedback, and maintain satisfaction.
• Identify expansion opportunities and collaborate with sales to drive revenue.
• Maintain detailed CRM records and keep account information up to date.
• Serve as primary contact for inquiries and provide high-quality support.

Skills

Passionate about education

Account management experience

Prioritize multiple accounts

Excellent communication

CRM software experience

Google Suite proficiency

Strong written and verbal

Detail oriented

Interest in coding

Job description

CodeHS Chicago is seeking an Account Specialist to manage a portfolio of several hundred small accounts, supporting either the CodeHS or Tynker products. The role focuses on renewals, engagement, and identifying opportunities for account expansion. This position is a core driver of customer satisfaction and retention.

You will maintain CRM records, collaborate with sales, and serve as primary contact for account inquiries, contributing to strong relationships and measurable success.