Education Specialist (opens in a new tab)

Wealthbox; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health plan coverage

401k plan

Paid time off

Job summary

Wealthbox is seeking an Education Specialist to drive education after customers go live, creating videos, knowledge base content, and webinars that help advisors adopt features and deepen usage. You will lead one-on-one education sessions and collaborate with Support, Onboarding, Product, Marketing, Enablement, and Account Managers.

You'll deliver on-camera webinars and place a strong emphasis on clear communication, content quality, and driving customer success in a fully remote role.

Qualifications

• 3+ years of experience in customer education, training, technical writing, or content creation, including live facilitation.
• Excellent written and verbal communication, able to explain software concepts clearly to users of varying technical backgrounds.
• Hands-on experience producing instructional content (guides, videos, webinars) with samples preferred.
• Comfortable presenting on camera and leading both group webinars and one-on-one sessions.
• Strong multitasking, time management, and organizational skills for multiple content projects.
• Self-motivated, proactive, and capable of working in a fully remote environment.
• Experience with CRM software or financial services tech is a plus; AI tools for content development are valued.
• A passion for customer success and helping users maximize tool adoption.

Responsibilities

• Create and maintain education content: videos, guides, and knowledge base articles.
• Collaborate with Product and Marketing for feature-specific education and best practices.
• Plan, host, and present webinars and education programs on advanced features.
• Engage with customers post go-live to ensure confidence and value realization.
• Share best practices to optimize advisors' daily workflows with Wealthbox.
• Identify education gaps from trends and data, prioritizing new content with teams.
• Keep knowledge base current with updates from customer-facing changes.
• Develop rollout content for Onboarding, Support, and Sales with Enablement guidance.

Skills

Communication skills

Live facilitation

Technical writing

Content creation

SaaS knowledge

Tools

Screen recording

Video editing

Job description

About Wealthbox

Wealthbox is the #1 CRM software platform for financial advisors: rated #1 by the people who use it and #1 in market share. Tens of thousands of advisors and their teams run their day on it, and our largest enterprise firms rely on it as the intelligent hub for their entire practice. We're a fast-growing team building the AI-powered software advisors actually want to use, and we're looking for people who want to help.

The Role

We're seeking an Education Specialist to be the face of Wealthbox education once customers are live. You'll create the videos, knowledge base content, and webinars that help advisors and their teams adopt new features and deepen their usage, and you'll lead one-on-one education sessions with customers who need more than a quick answer. This role combines content creation with live teaching and requires strong communication skills, technical aptitude, and a genuine passion for helping people learn. You'll work closely with Support, Onboarding, Product, Marketing, Enablement, and our Account and Relationship Managers.

What You'll Do

• Create and maintain one-to-many education content, including how-to videos, guides, and knowledge base articles.

• Work closely with Product and Marketing to produce feature-specific education for new releases, such as best practices, use cases, and videos.

• Plan, host, and present webinars and other one-to-many education programs on advanced features, workflows, best practices, and new releases.

• Work directly with customers after go-live to make sure they feel confident and get the most out of Wealthbox, in partnership with Support and our Account and Relationship Managers.

• Share best practices that show advisors how to get the most from Wealthbox in their day-to-day workflows.

• Use support trends, customer questions, and engagement data to identify education gaps, then prioritize new content or targeted outreach, in collaboration with Account and Relationship Managers where accounts are owned.

• Keep the knowledge base accurate and current by updating affected articles with every customer-facing change and writing new articles for new features, in coordination with Support.

• Develop feature rollout content for Onboarding, Support, and Sales, in partnership with Enablement, who turn it into training and certifications.

• Partner with Support, Onboarding, Product, Marketing, Enablement, and Account and Relationship Managers to surface customer insights and shape our education resources.

What You Bring

• 3+ years of experience in customer education, training, technical writing, or content creation, including live facilitation, or a similar customer-facing role, ideally within a SaaS or technology company.

• Excellent written and verbal communication skills; ability to explain software concepts clearly to users of all technical backgrounds.

• Hands-on experience producing instructional content such as written guides, screen-recorded and presenter-led videos, and webinars (portfolio or samples a plus).

• Comfortable presenting on camera and leading both group webinars and one-on-one customer sessions with confidence and professionalism.

• Proven ability to manage multiple content projects simultaneously while staying organized and detail-oriented.

• Self-motivated and proactive, with strong time-management skills suited to a fully remote environment.

• Experience with CRM software or financial services technology is a strong plus.

• AI-forward mindset with hands-on experience using AI tools for content development, customer communication, and workflow efficiency.

• A genuine passion for customer success and helping people get the most out of the tools they use.

Work Schedule

• Weekdays, during business hours.

• No travel required. (fully remote)

Benefits

• Competitive compensation

• Comprehensive health plan coverage

• 401k plan

• Paid time off