Education SaaS Support Specialist

Lightspeed-Systems; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Lightspeed Systems in South Austin seeks a Technical Support Specialist to join our Customer Service team. You will provide front-line technical support, diagnose issues, and guide product configuration for end users across Lightspeed’s SaaS suite.

This role blends technical troubleshooting with customer service in a fast-paced environment. You will collaborate with Product and Engineering to resolve challenges and contribute to knowledge base updates.

Qualifications

• Bachelor’s degree in IT, CS, or related field required.
• Strong troubleshooting and problem-solving skills.
• Ability to explain technical concepts to non-technical users.
• Windows and macOS familiarity.
• Customer-first mindset and attention to detail.

Responsibilities

• Provide front-line technical support via phone, email, chat, and other channels.
• Troubleshoot software, device, networking, and configuration issues across Lightspeed products.
• Communicate issue status and solutions to customers.
• Assist with product setup, integrations, and ongoing use.
• Document and escalate issues; monitor queues for timely resolution.
• Collaborate with Product and Engineering to identify trends and improvements.

Skills

Customer service

Troubleshooting

Communication

Team collaboration

Education

Bachelor’s degree in information technology, Computer Science, or related field

Job description

Lightspeed Systems in South Austin seeks a Technical Support Specialist to join our Customer Service team. You will provide front-line technical support, diagnose issues, and guide product configuration for end users across Lightspeed’s SaaS suite.

This role blends technical troubleshooting with customer service in a fast-paced environment. You will collaborate with Product and Engineering to resolve challenges and contribute to knowledge base updates.