Education Programs Coordinator | Licensing & Compliance

Colibri; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Colibri is seeking a Program Coordinator / Customer Service Representative to manage Pre-Licensing and Post-Licensing program administration, ensuring regulatory compliance and a high-quality educational experience.

You will serve as the central liaison among students, instructors, sponsors, regulatory agencies, and internal teams, coordinating exams, records, and sponsor partnerships to support learner success.

Qualifications

• Associate degree or equivalent combination of education and work experience.
• Two or more years of experience in program coordination, education administration, operations, customer service, or a related field.
• Strong organizational and project coordination skills with demonstrated ability to manage multiple priorities.
• Excellent written and verbal communication abilities.
• Strong attention to detail and commitment to accuracy.
• Ability to meet deadlines and adapt in a fast-paced environment.

Responsibilities

• Manage student communications throughout the lifecycle of Pre-Licensing and Post-Licensing programs.
• Coordinate operational activities for classroom, livestream, and online education programs.
• Load and administer progress exams, final exams, and prep materials.
• Monitor student completion of coursework and preparation activities.
• Verify eligibility for final examinations and manage pass/fail processing and notifications.
• Coordinate exam scheduling, retake processes, and related communications.
• Maintain accurate student records and course completion documentation.
• Ensure timely completion of course evaluations and student engagement activities.
• Prepare and submit required reports and course summaries to state regulatory agencies.
• Verify course completion records, enrollment counts, pass/fail results, and reporting accuracy.
• Maintain documentation supporting submissions and audit data for accuracy.
• Coordinate instructor support with rosters and progress reports.
• Serve as liaison between instructors and internal teams.
• Coordinate Continuing Education sponsorships and partnerships.
• Manage sponsor communications, scheduling, logistics, and fulfillment.
• Track attendance and event outcomes for career expos and events.
• Utilize SIS, LMS, CRM systems and internal databases for data management.
• Document procedures and participate in process improvements.

Skills

Program coordination

Education administration

Operations

Customer service

Communication

Education

Associate degree

Bachelor’s degree (preferred)

Job description

Colibri is seeking a Program Coordinator / Customer Service Representative to manage Pre-Licensing and Post-Licensing program administration, ensuring regulatory compliance and a high-quality educational experience.

You will serve as the central liaison among students, instructors, sponsors, regulatory agencies, and internal teams, coordinating exams, records, and sponsor partnerships to support learner success.