Licensing & Education Programs Coordinator

Socket.dev; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Socket.dev in Charlotte, NC is seeking a detail-oriented Customer Service Coordinator to oversee Pre-Licensing and Post-Licensing programs, coordinating between students, instructors, sponsors, regulators and internal teams to ensure a compliant, high-quality educational experience.

You will manage student communications, exam information, licensing steps, and course administration; support instructors and sponsors; coordinate exams and events; and maintain accurate records to drive operational

Qualifications

• Associate degree or equivalent combination of education and work experience.
• Two or more years of experience in program coordination, education administration, operations, customer service, or a related field.
• Strong organizational and project coordination skills with demonstrated ability to manage multiple priorities.
• Excellent written and verbal communication abilities.
• Strong attention to detail and commitment to accuracy.
• Ability to meet deadlines and adapt in a fast-paced environment.

Responsibilities

• Manage student communications throughout the lifecycle of Pre-Licensing and Post-Licensing programs.
• Send course welcome communications, exam information, completion requirements, and deadline reminders.
• Coordinate operational activities for classroom, livestream, and online education programs.
• Load and administer progress exams, final exams, and exam preparation materials.
• Verify student eligibility for final examinations and manage pass/fail processing and notifications.
• Coordinate exam scheduling, retake processes, and all exam-related communications.
• Maintain accurate student records and course completion documentation.
• Prepare and submit required reports and course summaries to state regulatory agencies.
• Provide instructors with class rosters, student progress reports, and final course results.
• Coordinate Continuing Education sponsorship programs and related partnerships.
• Coordinate career expos, networking events, and student engagement initiatives.
• Generate reports related to enrollments, completion rates, pass/fail outcomes, and operational performance.

Skills

Program coordination

Education administration

Operations

Customer service

Communication

Project coordination

Education

Associate degree

Bachelor’s degree (preferred)

Tools

LMS

CRM platforms

Student information systems

Job description

Socket.dev in Charlotte, NC is seeking a detail-oriented Customer Service Coordinator to oversee Pre-Licensing and Post-Licensing programs, coordinating between students, instructors, sponsors, regulators and internal teams to ensure a compliant, high-quality educational experience.

You will manage student communications, exam information, licensing steps, and course administration; support instructors and sponsors; coordinate exams and events; and maintain accurate records to drive operational