Education & Engagement Coordinator/PHP

Manatee County Clerk of Circuit Court & Comptroller; Florida; On-site; USD 42,000 - 56,000; Full time

Job summary

Palmetto Historical Park, a division of the Historical Resources Department within the Manatee County Clerk of Circuit Court & Comptroller, seeks an Education & Engagement Coordinator to support visitor services, memberships, and volunteers while promoting public programming and museum exhibitions.

The role emphasizes delivering excellent customer service, developing educational activities, and coordinating tours and outreach in a community-focused setting.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Proficiency with Microsoft Windows suite and basic office software.
• Strong written and verbal communication skills.
• Ability to develop and implement educational activities.

Responsibilities

• Provide excellent customer service in person, by email, and by phone.
• Greet visitors, give directions, and assist with tours as needed.
• Share museum information, rules, programs, events, and exhibits with visitors.
• Enforce museum policies in a firm but friendly manner.
• Plan and schedule group and school tours, including educational outreach.
• Coordinate volunteer recruitment, retention, and direction.

Skills

Social media

Public speaking

Customer service

Data entry

Office equipment

Education

Bachelor’s degree in Museum Studies, History, Communications, Marketing or related field; or equivalent experience

Tools

Microsoft Windows

Job description

The Palmetto Historical Park preserves the history of Palmetto and the surrounding areas north of the Manatee River by developing exhibits and programming that focus on the city’s history and contributions to our local community. The Palmetto Historical Park boasts an 1880 Post Office, 1920 schoolhouse, 1900s cottage, chapel, military museum, 1914 Carnegie Library and an Archive Center that contribute to the preservation of Palmetto’s history. The Education & Engagement Coordinator performs a critical role in maintaining visitor, membership, and volunteer services; leading promotional and marketing efforts; and assisting in the development and implementation of public programming for the Palmetto Historical Park division of the Historical Resources Department while providing outstanding internal and external customer service. The Education & Engagement Coordinator position is a non-supervisory position reporting to the Supervisor of the Palmetto Historical Park.

• Bachelor’s degree in Museum Studies, History, Communications, Marketing or related field; or equivalent experience
• Computer literacy which includes, but is not limited to, proficiency in Microsoft Windows suite
• Basic mathematical aptitude, as well as alpha and numeric filing skills are required
• Must be able to operate general office equipment
• One year of recent and relevant experience that demonstrates the ability to apply acute attention to detail in maintenance of detailed data, preferably in an automated systems environment
• Working knowledge of current marketing principles and proficient in use of social media
• Ability to develop and implement educational activities
• Demonstrated ability to work with adults and children in a teaching capacity
• Knowledge of basic principles of education or related classroom/field trip experience
• Demonstrated ability to create digital education content for adults and children
• Demonstrated ability to effectively communicate information in engaging and creative ways; public speaking experience
• Must possess a valid Florida driver’s license
• Regular and reliable attendance is an essential function of this job, including weekends and occasional evenings

Along with the satisfactory performance of this job’s essential functions, the employee in this position is expected to actively and consistently demonstrate the core values of the Clerk’s Office.

Service to All

Everyone is my customer. From our customers to my coworkers and colleagues, excellent service is my primary goal. I will provide courteous, patient and knowledgeable service to everyone.

Integrity

I will foster the highest level of ethical conduct and promote an atmosphere of transparency, accountability and confidentiality in my actions and behavior. I will comply with all the Clerk’s policies.

Respect

I will treat the office, everyone I come in contact with and myself with respect. From punctuality to dress code, I will be mindful of what my actions and my appearance communicate to others.

Communication

I will present ideas and information in a thoughtful and courteous manner and be open minded to the ideas and suggestions of others. I take responsibility to keep others fully informed of situations and information at all levels whether in writing or verbally.

Ownership

I accept responsibility for the quality, quantity and timeliness of my work. I will seek answers to issues I do not understand and I will own my behavior.

Teamwork

I hold myself and others accountable for the success of the team. I support a culture that finds solutions, rather than make excuses or place blame. I will be flexible and cooperative when faced with change.

Development

I will foster an environment of continuous improvement. I am encouraged to research, study and learn the vast workings of the Clerk’s office so I can be of the most service to our customers.

It is understood that every incidental duty connected with operations listed in the job description is not always specifically described, and that employees, at the discretion of management, may be required to perform duties not within their job descriptions. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Provides excellent customer service to all in person, in email, and over the phone; is approachable, helpful, and personable; answers questions knowledgeably and with patience
• Greeting upon initial entry, providing directions, etc. Attends to all aspects of visitor experience, including tours when necessary.
• Communicates to visitors a range of general museum information such as visitor rules, where to find things in the buildings, and up-to-date information on current museum programs, events, and exhibits
• Enforces museum policies in a firm but friendly manner
• Plans, schedules and orchestrates all group tours
• Plans, schedules and orchestrates all school tours, and any educational outreach programs, including digital
• Ability to manage multiple projects simultaneously and well while meeting deadlines
• Assists with all aspects of volunteer recruitment, retention, and direction
• Professional oral and written communication skills
• Participates in public speaking about local and Florida history relative to the subject matter of the museum
• Assists with planning, scheduling, orchestrating and evaluating all public programming, including but not limited to workshops, classes, festivals, lectures and exhibit openings both onsite and offsite
• Seeks outreach opportunities and coordinates participation, including being on site when needed
• Assists with marketing and promotion of the historic site, including maintaining online marketing profiles, maintaining an up-to-date distribution list for e-newsletter, posting events to online calendars, recording social media posts for record, and distributing flyers
• Assists with general administrative duties, including but not limited to setting up for meetings, recording and entering visitation data, digitizing files, and sorting and distributing mail to appropriate staff
• Assists with all aspects of special events and visitor experience
• Assists with all operations of facility, including emergency preparedness, grounds/garden maintenance, and ongoing custodial duties
• Works effectively on a small team; open to learning, able to take constructive feedback and takes responsibility for their own actions, work, and opinions
• Assists management with other related duties as assigned

ESSENTIAL MENTAL AND PHYSICAL FUNCTIONS

The essential mental and physical functions listed below are required in order for an employee to be able to perform the essential functions of this position.

• Thinking critically -- defined as reading, understanding, and taking appropriate action on detailed and complex information
• Maintaining confidentiality of information learned or acquired as part of the position which, if disclosed, might have adverse internal effect or objectionable outside results
• Sitting for prolonged periods of time
• Standing for prolonged periods of time
• Repetitive actions/motion of one or both hands
• Ability to hear ordinary conversation and office sounds
• Verbal communication in person and on the phone
• Written communication by hand and on PC
• Ability to bend/squat/kneel
• Ability to lift 25lbs and push/pull up to 40lbs