Education Assistant and Receptionist, Morris Arboretum & Gardens

University of Pennsylvania; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in higher education is seeking an Education Assistant and Receptionist for their Morris Arboretum. This engaging role involves managing program registrations, assisting with logistics, and providing excellent customer service to visitors and students. The position offers a flexible part-time schedule within a vibrant urban campus known for its educational and cultural resources. Join a team that values collaboration and communication while contributing to a renowned institution that inspires a love for plants and education. If you're passionate about providing top-notch support and enjoy a dynamic work environment, this opportunity is perfect for you.

Benefits

Health and Life Insurance

Generous Retirement Plans

Time Away from Work

Long-Term Care Insurance

Wellness Resources

Access to University Resources

Discounts and Special Services

Flexible Work Hours

Qualifications

• High School Diploma required with strong attention to detail.
• Excellent communication skills, both written and verbal.

Responsibilities

• Manage online program registrations and process refunds.
• Answer phone inquiries and assist with program logistics.
• Create reports on program metrics and update class information.

Skills

Attention to detail

Written communication

Verbal communication

Customer service

Learning new software

Collaboration

Education

High School Diploma

Tools

MS Office Suite

Online registration systems

Job description

Education Assistant and Receptionist, Morris Arboretum & Gardens

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.

As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title

Education Assistant and Receptionist, Morris Arboretum & Gardens

Job Profile Title

Receptionist

Job Description Summary

The Education Assistant and Receptionist at Morris Arboretum's Adult Education Department is responsible for managing the online program registration system, including data entry, processing registrations and refunds, and assisting with program performance reporting. Collaborating with the Assistant Director, this role supports program setup and logistics. Additionally, the position handles phone inquiries about general visitor information, admissions, and event registrations, such as for the Holiday Garden Railway Nights.

The role requires effective communication with members, visitors, and students, both over the phone and in-person, and includes welcoming and guiding office guests. This shared part-time role operates on an alternating schedule of 2-3 days per week, averaging at least 17.5 hours, with occasional weekend and evening shifts.

Job Description

Responsibilities/Duties:

1. Register/refund class takers and process general admission to ticketed events.
2. Answer Arboretum phone calls, forward to appropriate staff when needed.
3. Enter class information onto website, update it, and create reports on program metrics.
4. Work with the Assistant Director of Adult Education to assist with program setup and logistics.
5. Update progress/activities to Supervisor
6. Other duties as assigned

Qualifications

1. High School Diploma
2. Excellent attention to detail.
3. Possesses excellent written and verbal communication, especially via telephone.
4. Strong customer service experience.
5. Comfortable with learning new software platforms, online registration systems, etc.
6. Proficient with MS Office suite of products.
7. Ability to work collaboratively.
8. To ensure clear and effective written communication skills, we kindly ask that you include a cover letter with your application. Please feel free to attach it alongside your resume when submitting.

About the Morris Arboretum & Gardens

The Morris Arboretum & Gardens of the University of Pennsylvania inspires an understanding of the relationship between plants and people through education, research, and horticultural display. Located in the Northwest section of the city, the Morris Arboretum is a destination for plant lovers from Philadelphia and beyond. The Arboretum is home to a collection of more than 13,000 woody plants and host to special and educational events. A hub for botany, horticulture, and urban forestry, the Morris Arboretum is a special part of Penn.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Morris Arboretum

Pay Range

$15.79 - $18.00 Hourly Rate

Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements

Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

1. Health and Life: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare.
2. Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
3. Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year.
4. Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance.
5. Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life.
6. University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities.
7. Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff.
8. Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments.

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Morris-Arboretum/Education-Assistant-and-Receptionist--Morris-Arboretum---Gardens_JR00102785