EDP Entry Operator IV - Enrollment Services (Part-Time)

Clay Today; Haverhill (MA); On-site; USD 43,000 - 59,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Basic life insurance

Long-term disability insurance

Paid sick leave

Vacation and personal leave

Educational benefits for employee/spou

Excellent retirement benefits

Job summary

Northern Essex Community College seeks a Part-Time EDP Entry Operator IV for Enrollment Services. Based mainly at the Lawrence Campus with possible rotations to Haverhill, you will handle front-line Welcome Express duties and data entry, guiding students through enrollment and handling communications.

The role emphasizes strong customer service, organizational skills, and the ability to juggle varied tasks in a dynamic college environment.

Qualifications

• At least three years of full-time or equivalent clerical experience in electronic data processing or related equipment.
• At least one year must have been in supervisory or administrative capacity.
• Substitutions available: certificate/diploma or Associate's degree may substitute up to the indicated years.

Responsibilities

• Data entry for enrollment service tasks including registrations and applications.
• Assist with department communications, mailings, and text replies.
• Occasional collection of payments from student accounts.
• Support campaigns and special enrollment projects.
• Guide students through the enrollment process.
• Process student IDs and parking passes.
• Multi-task effectively in a fast-paced team environment.
• Provide excellent customer service in person and via email/phone.

Skills

Data entry

Customer service

Bilingual (Spanish and English)

Education

Associate's degree in business or electronic data processing or computer programming

Certificate or diploma in business or electronic data processing

Tools

Banner experience

Microsoft Office

Job description

EDP Entry Operator IV - Enrollment Services (Part-Time)

Position

Part-Time EDP Entry Operator IV - Enrollment Services (EDP Entry Operator IV): Enrollment Services/Welcome Express; this position is based primarily at the Lawrence Campus (45 Franklin St.) but may also be required to rotate to the Haverhill Campus (100 Elliott St.) as necessary, for coverage; 30 hours per week, Monday through Friday, 9:00am - 3:00pm, hours may be adjusted with ample notice during peak enrollment periods; AFSCME Unit I Position.

Summary

The Part-time EDP Entry Operator IV will be responsible for working as the primary front-line customer service person at the Welcome Express desk at the Lawrence Welcome Express, with potential coverage at Haverhill Welcome Express, as needed. They will also complete data entry for Enrollment Services, and assist with various communication processes. They will be responsible for assisting and guiding students and others dependent upon their questions and/or requests. They will have varied assignments day-to-day, as assigned, based upon the needs to the department.

Responsibilities

• Data entry for various enrollment service tasks, such as course registration, assisting with student requests, processing Criteria program and Admission applications, processing application documents, and more.
• Assist with communication team communication processes, including correspondence within various email inboxes, production & packaging of letters, and text generation and replying.
• Occasional collection of payments from student accounts.
• Assist with various campaigns and other special projects.
• Provide guidance to students through the enrollment process.
• Process student/alumni photo ID's and student parking passes.
• The person in this role must be able to: Multi-task effectively, while maintaining flexibility of work assignments, and shifting between assignments based on the needs of the department.
• Must be comfortable with varied day-to-day assignments.
• Must provide excellent customer service, displaying professionalism both in person and virtually (via email/phone), assisting various constituents, both internally at the college and externally.
• The Classification Specification is available at: EDP Entry Operator Series

Minimum Qualifications

Applicants must have (A) at least three years of full-time, or equivalent part-time, clerical experience in the operation of electronic data processing data entry equipment or statistical machines such as key punch, key to disk, key to tape and verifiers, and (b) which at least one year must have been in supervisory or administrative capacity, or (C) any equivalent combination required experience and the substitutions below.

Substitutions

• I. A certificate or diploma as evidence of completion of a course of study in business or electronic data processing or computer programming may be substituted for a maximum of one year of the required (A) experience.
• II. An Associate's degree in business or electronic data processing or computer programming may be substituted for a maximum of two years of the required (A) experience.

Note: No substitutions will be permitted for the required (B) experience.

*Education toward such a certificate, diploma or degree will be prorated on the basis of the proportion of the requirements actually completed.

Must be reliable, detail-oriented, professional, and adaptable.

Excellent customer service and telephone skills.

Must be well organized and have the ability to assume responsibility with minimal supervision.

Must be able to handle multiple tasks simultaneously, and work in a fast-paced team environment

Preferred Qualifications

Knowledge of office practices; including Microsoft Office. Banner experience a plusExperience in a higher education environmentBilingual (Spanish and English)Experience working with and supporting a culturally diverse population

Equivalency Statement

Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.

Conditions of Employment

All candidates must have legal authorization to work in the United States. Northern Essex Community College does not provide employment-based visa sponsorship. Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information).

Salary

$1,639.22 - $2,284.90 biweekly ($42,619.82 - $59,407.50 annually). Pay grade 14; An appointment from outside the bargaining unit (AFSCME) must start at Step I of the range.

• Complete fringe benefit package including competitive health insurance, free dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits.

Anticipated Start Date

ASAP