EDI Order Specialist - Manufacturing Support

Waupaca Foundry, Inc.; Waupaca (WI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Short and long term disability

401(k)

Paid vacations/holidays

Wellness program

Fitness membership

Employee assistance program (EAP)

Job summary

Waupaca Foundry, Inc. is seeking a Customer Service Technician to ensure accurate order processing and customer satisfaction. This role involves managing customer orders through EDI systems, troubleshooting issues, and communicating with various internal teams.

The ideal candidate will have a high school diploma, customer service experience, and proficiency in EDI and ERP systems. Benefits include disability insurance, 401(k), and wellness programs.

Qualifications

• 1–3 years of customer service experience in a manufacturing or foundry environment.
• Ability to quickly identify and resolve order and system-related issues.
• Collaborative mindset to work effectively across departments.

Responsibilities

• Manage customer orders through EDI systems, ensuring order accuracy.
• Serve as a point of contact for customer inquiries related to orders.
• Maintain accurate records of orders and issue resolutions using ERP and EDI systems.
• Work closely with production and shipping teams to align order requirements.
• Address customer requests via phone, email, and EDI portals in a timely manner.

Skills

Excellent verbal and written communication skills

Proficiency with EDI systems

Strong attention to detail

Strong computer skills

Education

High school diploma or GED

Associate degree or technical certification

Tools

ERP software (SAP, AS400, Oracle)

Microsoft Office (Excel, Word, Outlook)

Job description

Waupaca Foundry, Inc. is seeking a Customer Service Technician to ensure accurate order processing and customer satisfaction. This role involves managing customer orders through EDI systems, troubleshooting issues, and communicating with various internal teams.

The ideal candidate will have a high school diploma, customer service experience, and proficiency in EDI and ERP systems. Benefits include disability insurance, 401(k), and wellness programs.